How to optimize OEM business operations

Real-time remote interaction to keep OEM production strategies on track

What makes an OEM business model resilient in today’s climate? With the exacting demands of resellers, volatile supply chains, and complex systems to manage, the right connectivity solution goes a long way in helping you maintain control. At the same time, you need to provide your workforce with the support they need to hit your targets.

Meeting the evolving needs of VARs

In sectors such as automotive, healthcare devices, and industrial machinery (to name just a few), personalization is now the norm. Value-added resellers (VARs) increasingly expect OEMs to be adaptable. That means being able to produce multiple variants with differing specifications — often at short notice. To make sure you meet VAR specifications, you need to offer easy-to-follow workflows and staff training.
Managing a complex technology stack

Forward-thinking OEMs are already seeking to exploit technologies such as autonomous robotics, 3D printing, and IoT monitoring. But this also means a more complex mix of devices and systems that requires specialist skills to manage and maintain. If something goes wrong, OEMs need to get eyes on it as quickly as possible, to keep critical systems up and running with minimal risk of downtime.
Establishing clear lines of communication

If there’s a problem with one of your supply chain partners, you need to be able to see what’s happening and help fix it — fast. Likewise, suppose you must meet VAR time-to-market and quality SLAs. In that case, it’s essential to collaborate closely with suppliers and resellers on design specifications, prototyping, and testing, often over long distances. The methods you use for remote access and connectivity must be reliable, streamlined, and easy to use.
Maintaining a robust security stance

Gartner points to a threefold increase in supply chain attacks between 2021 and 2025. For cyber threat actors, OEMs are often seen as an ‘easy way in’ — so you can expect diligent VARs to subject your security measures to scrutiny — even more so for critical components where infiltration by threat actors will have significant implications for user safety. Particularly when it comes to the information transfer and remote connectivity technology you have in play, features such as enterprise-grade encryption are essential for maintaining a robust security stance.

TeamViewer offers everything you need

AR-driven guided assistance for rapid employee training
Hands-free support to streamline complex manufacturing processes
Remote control capabilities for rapid IT maintenance
Interactive visual collaboration, complete with file sharing and annotation tools
Industry-leading security to safeguard operations and protect your data

Boost your bottom line through optimized OEM operations with TeamViewer.

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Manage and maintain your production lines from anywhere

From modular conveyors and CNC machines to interconnected product lifecycle management systems, OEM technicians must often maintain a large and varied stack of assets — often scattered across multiple locations.

TeamViewer gives you comprehensive remote access and control capabilities, making it possible to view, update, reconfigure, and fix all connected endpoints from anywhere. It becomes much more viable to centralize and rationalize your IT support function, minimizing the risk of operational downtime, while also reducing the need for costly on-site call outs.

Get your people up-to-speed quickly

New employees need to get familiar with unfamiliar equipment and workflows in a way that makes sense to them. This means that contextual (on the job) training is usually far more effective than searching through a paper manual for guidance.

TeamViewer Frontline offers a range of guided hands-free support tools that are ideal for OEM worker onboarding. New starters can reach optimal productivity much quicker, as well as help existing employees become familiar with new spec lists and workflows.

Meet the expectations of resellers

How confident are you in meeting resellers’ quality benchmarks, regulatory standards, and end-user preferences? Strong relationships with resellers are built upon your ability to perform consistently in all of these areas. And even when pressure is on to do more with less, no OEM can afford to cut corners when it comes to quality and safety.

TeamViewer’s AR-driven visual assistance tools help to ensure that nothing is left to chance when it comes to quality assurance. Using smart goggles or mobile devices, step-by-step instructions are placed directly in the employees’ field of view, complete with customizable checklists to ensure everything stays strictly on spec.

From quality assurance to reseller and user assistance, TeamViewer strengthens your entire value chain.

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Deliver on your lead time commitments

Lead times and inventory levels are usually crucial elements of any OEM/VAR service agreement. However, especially when faced with disruptions and outages within your wider supply chain, your ability to deliver on time and on spec is under constant threat.

If a bottleneck occurs, you need to fix it fast. TeamViewer’s solutions let you connect with any device or individual across your value chain in an instant, including headless, unattended, and hard-to-reach components. See what’s happening, suggest workarounds, execute a remote fix — and keep critical operations running like clockwork.

Make manufacturing a collaborative process

For innovating and optimizing designs, clarifying and troubleshooting, the best outcomes happen when OEMs, suppliers, and resellers work together. TeamViewer is committed to making this happen.

TeamViewer’s features include inbuilt screen-sharing capabilities, fast and secure file sharing, and annotation tools. Combined, TeamViewer delivers a one-stop platform for working through problems, sharing and visualizing ideas, and collaborating on projects in real time.

Maintain a robust security stance

Scattered manufacturing plants, multiple connected devices and systems, along with frequent exchange of data with third-party suppliers, vendors, and partners all have repercussions for an OEM’s security stance. Your connectivity and remote access technology shouldn’t be a cybersecurity vulnerability.

As a trusted remote connectivity platform, TeamViewer appreciates this more than anyone. With a top 1% BitSight Security Rating, our solutions ensure that your remote sessions, communications, and data are all in safe hands.

The TeamViewer corporate address (CA) enables you to restrict firewall communications down to a single IP address, simplifying and reducing the scope for errors in firewall settings. With a single IP address exposed to the internet, the risk of unauthorized access is significantly reduced.

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TeamViewer Remote and TeamViewer Tensor for OEMs

Scale up effortlessly while keeping your entire value chain connected and supported

Deliver world-class after-sales service

For many OEMs, getting the right level of after-sales service to value-added resellers (VARs) and end users requires a mini-army of service centers, field technicians, and liaison teams. Our enterprise support platform, TeamViewer Tensor, opens up a whole new world of hyper-responsive after-sales service. Maintain, troubleshoot, and service your entire fleet of devices remotely, and resolve issues together with your customer. The result? Faster fixes for a growing OEM business — at a fraction of the cost.

Stay connected with every moving part of your manufacturing infrastructure

In a competitive climate, your people need to be equipped to reduce downtime, drive efficiency, and boost productivity. A major part of this includes solutions to ensure business-critical infrastructure is always available. TeamViewer provides everything you need to access, manage, and support all devices and systems — regardless of vendor or operating system — remotely and at scale as a managed service provider for the entire business.

Create a collaborative working experience

For key stakeholders (e.g. supervisors, strategists, and specialist technicians), it can and should be possible to stay connected from anywhere whilst putting their expertise to work. TeamViewer makes this happen, giving employees access to all key devices, equipment, software, and databases remotely without compromising on security.

TeamViewer Frontline for OEMs

Put AR assistance to work for maximum performance at a lower cost

New tools, a growing list of regulatory requirements, combined with the exacting demands of resellers all present a big challenge to your people on the ground. Ideal for OEMs, TeamViewer Frontline uses the latest wearable and mobile computing technology to deliver precisely the support your people need.

Frontline Make
Frontline Assist
Frontline Pick

Guided assistance for even the most complex manufacturing workflows

Frontline Make gives workers exactly the information they need in a way that makes total sense. Used with mobile or smart glasses, dynamic visual instructions are presented directly in employees’ field of vision, with the option of combining this with voice commands. You can easily create guided support to match specific activities, allowing workers to quickly get familiar with even the most complex manufacturing tasks.

Remote technical help delivered on demand

With Frontline Assist, technical support is never more than a click away. If a malfunction or query arises with a piece of equipment, see-what-I-see technology enables the frontline worker to relay the problem directly to a remote expert. You can get right to the heart of problems faster, significantly reducing the need for in-person intervention.

Turning ‘just-in-time’ into reality

Frontline Pick uses smart visualization to ensure that intralogistics such as components management and kitting don’t become a stumbling block in meeting your SLAs. TeamViewer Frontline’s vision-picking solution allows team members to visualize logistics processes on wearable devices, hands-free. Workflows can be followed step by step, with a much lower risk of error, while two-way communication ensures that instant help is always there if needed.

Case studies

Toyota Germany increases the efficiency of repairs and services with TeamViewer Frontline.

Coffee machine maker Cimbali uses TeamViewer Tensor to cut travel costs and boost technician efficiency.

Bühler relies on digital support processes with TeamViewer Tensor to support its plants and customers.

Why choose TeamViewer?

Security

TeamViewer leaves nothing to chance when it comes to protecting what’s important. With features such as end-to-end 256-bit AES encryption, two-factor authentication, conditional access, SSO and more, your IP, customer data, and operations are all in the best possible hands.

Performance

Hardwired for an ‘always-on’ OEM business, TeamViewer’s global access network ensures ultra-reliable connections, enabling remote desktop, support, and AR-based interactive sessions with fast transfer speeds and high image quality.

Flexibility

TeamViewer’s AR solutions can be configured to cover even the most complex manufacturing processes, with no programming skills needed. Whatever your ambitions for your business or the needs of resellers, you can choose precisely the remote access and AR solutions you need to support your projects.

Deliver always-on support across your OEM business