If the situation requires it, you can remove two-factor authentication from company members' accounts.
Once the removal has been completed, the next time the user logs in, they will be able to connect via e-mail and password only, without using 2FA.
🚨 We highly recommend all TeamViewer (Classic) users enable two-factor authentication on their accounts.
This article applies to all TeamViewer (Classic) license administrators.
Remove two-factor authentication
Step 1: Make sure two-factor authentication enforcement is disabled
Before resetting two-factor authentication on the user's account, you need to make sure that two-factor authentication enforcement is disabled (Not enforced) on their account.
If two-factor authentication enforcement is not disabled on their account, please check the article here on how to disable it:
📄 Disable two-factor authentication enforcement from company members
Step 2: Deactivate two-factor authentication
Now, deactivate two-factor authentication by using the Deactivate 2FA button in the user management menu:
1. Select the users on which 2FA needs to be removed.
2. Click the Edit button (wrench icon) and select Deactivate 2FA.
3. Confirm by selecting Deactivate.
