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Everything in Assist AR Lite, plus:
Session invite (SMS, email): unlimited
One-click session request
Smart glasses: unlimited
Connection reporting, call history
Connection protocol
Connection billing
Web API (general application programming interface)
Pre-built software integrations: Salesforce, ServiceNow, Microsoft Teams
Customer terms and conditions
Mobile SDK (software development kit)
Conditional access router
Multiuser calls (add additional experts)
In-session chat and live captions with translation into 250+ languages
In-call audio transcription
QR code for quick support ticket creation
Integrated AR session start from remote support session
Free version
AR annotations: arrows, free-hand drawings, text to markers
File sharing and transfer
Session recording
Session invite (SMS, email): unlimited
Smart glasses connections: unlimited
Device and user management
Text recognition
In-session chat and live captions with translation into 250+ languages
QR code for quick support ticket creation
Connection reporting, billing, and call history
Two-factor authentication (2FA)
Web API and mobile SDK
Integrations: Salesforce, ServiceNow, Microsoft Teams
Paid version
AR annotations: arrows, free-hand drawings, text to markers
File sharing and transfer
Session recording
Session invite (SMS, email): unlimited
Smart glasses connections: unlimited
Device and user management
Text recognition
In-session chat and live captions with translation into 250+ languages
QR code for quick support ticket creation
Connection reporting, billing, and call history
Two-factor authentication (2FA)
Web API and mobile SDK
Integrations: Salesforce, ServiceNow, Microsoft Teams
Open the TeamViewer Remote desktop or web client, click on the Create a session tab under Remote Support, and select Assist AR in the drop-down menu.
Copy the link to your clipboard and share it via email, WhatsApp, or other messaging platforms. Save the session.
On the mobile device, click on the session link, install the free Assist AR app for iOS or Android, and open the app.
Start a session on the desktop or web client and accept the call on the mobile device.
With just a few clicks, you can get started with our premium AR remote support features.
Simply open the TeamViewer desktop or web client, start your first remote support session with Assist AR, and your trial period will begin automatically.
If you’re unsure about any step in the process of starting a remote session, check out this video. You can also find a detailed step-by-step guide on our Knowledge Base.