83% of customers expect an immediate response to their service request
Meet customer expectations, build lasting relationships, and maintain the excellence of your products by providing digitally enhanced after-sales service.
Key after-sales challenges
Labor shortage. With a lack of skilled talent and high employee training costs, delivering a seamless service experience can be challenging.
Increasing complexity. Using multiple tools along the after-sales value chain can lead to inefficient resource allocation and reduced productivity.
Costly downtime. An hour of unplanned downtime costs companies an average of USD 260,000.
Sustainability demands. Reducing emissions is necessary to meet sustainability goals and ensure the longevity of your business.
Distance. As your customer base grows and becomes more dispersed, responding immediately to each customer’s needs is difficult.
Deliver excellent customer service without leaving your desk
Three ways to serve customers remotely
Guide on-site workers in solving issues with AR remote assistance
See what the person on site sees. Guide them through troubleshooting processes via augmented reality (AR) supported video calls.
Empower on-site staff with interactive AR guidance
Enable on-site workers to solve common issues. Visualize instructions with AR so users can follow them step by step on their mobile or wearable devices.