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After-sales service solutions

Remotely troubleshoot machinery and equipment for your customers

After-sales support solutions

Whatever the problem, solve it remotely

With TeamViewer’s powerful Smart Service solution, you can make your after-sales service easier and more efficient. From guiding on-site workers with AR to remotely accessing machines — get the software you need to provide an even better service.

Higher efficiency

Reduce the need for travel and improve productivity within your team.

Faster issue resolution

Respond to requests quickly and address problems effectively.

Increased satisfaction

Deliver a smooth service experience to your customers every time.

Customer successes

Businesses worldwide trust TeamViewer to deliver fast and reliable service for their customers. Our after-sales service solutions enable remote troubleshooting for machinery and equipment of all kinds.

Your customers expect you to respond immediately

But it’s not always that easy.

  • Labor shortage. You want to help each customer right away, but a lack of skilled experts holds you back.
  • Increasing complexity. Multiple tools and technologies make your service process complicated.
  • Costly downtime. One hour of unplanned downtime costs you USD 260,000 on average.
  • Sustainability demands. You’re trying to navigate cutting costs and carbon emissions at the same time.
  • Distance. Your customers are far away, so providing service on-site is expensive and time-consuming.

Deliver excellent customer service without leaving your desk

Illustration: machine maintenance

Three ways to serve customers remotely

Guide on-site workers in solving issues with AR remote assistance

See what the person on site sees. Guide them through troubleshooting processes via augmented reality (AR) supported video calls. 

Empower on-site staff with interactive AR guidance

Enable on-site workers to solve common issues. Visualize instructions with AR so users can follow them step by step on their mobile or wearable devices.

Communicate and report seamlessly

Manage your after-sales service in one central environment with direct ticketing system integration and the ability to switch from chat to call to video, all in the same application.

Find an after-sales service solution that’s just right for your business

After-sales service with remote access

Cimbali Group provides lightning-fast customer service with TeamViewer

Cimbali Group keeps its customers on track with immediate remote access to machines wherever they’re located. Even at the racetrack, Cimbali Group’s service team is just a tap away. This means the Mercedes-AMG PETRONAS F1 Team’s hospitality team benefits from:
  • 20% faster issue resolution
  • Significant reduction in machine downtime

After-sales service with augmented reality

Krones AG optimized maintenance and communication with AR technology by TeamViewer

Krones AG helps its customers avoid production downtime and food waste by providing them with instant troubleshooting. Through AR-video calls, the Krones service team can identify and solve problems without traveling to the customer site. Krones’ customers experience:
  • Immediate and efficient service
  • Significant reduction in plant downtime
  • Improved first-time fix rate

More helpful resources

Tackle the challenges of OEM after-sales service

Download the ABI Research article to learn how.

Maximize value in manufacturing with after-sales service

Download the ABI Research whitepaper to learn how.

Tell us about your business, and we’ll help you digitalize your after-sales service

Integrate TeamViewer seamlessly with your business applications

18 integrations