This article applies to all TeamViewer users who want to purchase a Business, Premium, or Corporate Subscription license.
At the moment, we are not able to offer monthly payments.
Currently, all subscription packages are purchased and renewed automatically on an annual basis.
TeamViewer releases new features, functionality, and patches throughout the year to continue improving and maintaining your experience with our product.
During your active subscription, you will immediately access the latest major and minor updates. You will most likely be prompted to update automatically in the software. You can also check this under Menu (≡) ➜ Check for new version
Yes, you can return your newly purchased TeamViewer license or AddOn license within 7 days from purchase, and we will refund or cancel your invoice.
The 7-day money-back guarantee does not apply to renewals.
Please contact our support via the ticket portal and choose 7-day return as the reason.
No, we no longer offer perpetual licenses.
We now only offer subscription licenses to keep up with the ever-changing landscape of the IT world and ensure our focus is on driving new features and stability.
Please contact our Sales team to assist you with your specific business requirements.
Yes, your old perpetual license will remain available after switching to a subscription license.
You may continue to use your perpetual license on the version of TeamViewer it is currently valid for. However - please keep our TeamViewer (Classic) Software Lifecycle Policy in mind in your planning.
Yes. For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.
📌Note: If you wish to cancel your subscription, please submit a ticket at least 28 days before your renewal date.
No - we usually do not send an email before your subscription renews. However, it is subject to the country's origin and local regulations, so you might get an email.
For your security, all cancellations must be submitted in written form by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term.
After canceling a subscription license, your old perpetual license remains. You may continue to use your perpetual license on the version of TeamViewer it was purchased for. However - please keep our TeamViewer (Classic) Software Lifecycle Policy in mind in your planning.
From the day you order a subscription.
When you order a subscription license.
Also, on a renewal day every year.
Before you purchase a subscription license from our Sales team.
No, you will receive an invoice on a renewal day.
No, we only send a quotation before purchase.
As the license is a subscription, it is a continuation of the original purchase and will be the same price unless we notify you of any change in writing beforehand.
We provide clients only to those who contact us, as it is optional.
Please contact our support team so that we can assist you.
Please visit this page to change your credit card information. (If the link does not work, please try this link instead.)
Instruction:
Once updated, all future subscription invoices will use the new card.
We will send an invoice on a renewal day so you can see it. However, please get in touch with our support team to assist you.
📌Please note that our support team cannot negotiate the renewal price.