Knowledge Base

In this article, we'll explain how to get started with your Remote Access license.

We will talk about local and remote devices. In a typical home office situation:

• The local device is the computer at home
• The remote device is the computer in the office

This article applies to all TeamViewer Remote customers who have purchased a Remote Access license.

1. Check your inbox and open the e-mail called Your TeamViewer License Activation.
2. Next to TeamViewer Remote Access, click on the ACTIVATE link. You will be redirected to the sign in page.
   • If you already have an account:
     1. Sign in with your TeamViewer credentials. Once you have signed in, you will be redirected to the activation page.
     2. Click the Activate button.
   • If you haven't created an account yet:
     1. Click Sign Up.
     2. Enter your email address and name, and create a password.
     3. Read and accept the EULA and mark the captcha box. Once you have signed in, you will be redirected to the activation page.
     4. Click the Activate button. For more information on how to create an account, please check this article.
3. A confirmation pop-up will appear. Click Continue.
4. Enter a company name (if not applicable, you can also simply enter your name, for example) and click Save and continue.

You have successfully activated your Remote access license on your TeamViewer account.

1. On your remote device, open the TeamViewer full client.
2. Sign in to your TeamViewer account.
3. Go to Home.
   
4. Under Remote access devices, click Add device.
5. Select Set up remote access on this device and click Continue.
6. Give your remote device a name (for example "Laptop work") and click Add this device.

You have successfully activated your remote device.

Please repeat this process for all of your remote devices.

Hint: If you already added devices to your device list, you can activate your remote devices as follows:

1. Go to Home and click Add device.
2. Select the Choose device to activate remote access and click Continue.
3. Select the device(s) you want to activate and click Add devices.

If you have filled up all your device slots and need to deactivate a remote device, click the three dots icon next to the activated device and click Deactivate remote access.

Note: Deactivating and re-activating a licensed device counts as one device move. With Remote Access, you receive a certain number of free device moves each calendar month. The number of free moves corresponds to the total number of licensed devices included in your Remote Access plan.

For example:

• If you have 3 licensed devices in your license, you are entitled to 3 free device moves every month.