In this article, we'll explain how to get started with your Remote Access license.
We will talk about local and remote devices. In a typical home office situation:
This article applies to all TeamViewer Remote customers who have purchased a Remote Access license.
Important note for customers who purchased via the webshop after the 20th of March 2024: If you are a new customer and don't have a TeamViewer account, you will only have to set up a password after clicking the Confirm account button in the order confirmation e-mail. This will automatically create your TeamViewer account and activate the license. Once this step is done, you can jump to Step 2.
The first step is to activate the Remote Access license on your TeamViewer account. To do so, please follow the instructions below:
You have successfully activated your Remote access license on your TeamViewer account.
The second step is to install the TeamViewer full client on your remote device. To do so, please follow the instructions below:
You have successfully installed the TeamViewer full client.
Once the TeamViewer full client has been installed on your remote device, you can activate the Remote Access license for it. To do so, please follow the video or the instructions below:
You have successfully activated your remote device.
Please repeat this process for all of your remote devices.
Hint: If you already added devices to your device list, you can activate your remote devices as follows:
If you have filled up all your device slots and need to deactivate a remote device, click the three dots icon next to the activated device and click Deactivate remote access.
Note: Deactivating and re-activating a licensed device counts as one device move. With Remote Access, you receive a certain number of free device moves each calendar month. The number of free moves corresponds to the total number of licensed devices included in your Remote Access plan.
For example:
You have successfully activated your Remote Access license on your remote device(s). You can now connect to them. To do so, please follow the video or the instructions below:
You are now connected to your remote device.
Hint: You can also connect to your remote device from the Device menu.