Knowledge Base

Please find below general information about TeamViewer solutions and their capabilities.

• Licenses and features
• What is TeamViewer?
• Engineered for enterprise | TeamViewer Tensor
• What is TeamViewer Tensor?
• Tensor license - Feature overview

Activating the license is a crucial step for a successful TeamViewer onboarding.

Please click the link below and follow the activation guide corresponding to your TeamViewer license:

The web app is the new central platform for managing your devices, users, and company profile, essentially containing all administrative functions.

You can also make outgoing connections from the web app.

You can access the web app via this link:

If you are using the (Classic) interface, you'll have to use the Management Console to manage your devices and your users. You can access the Management Console via this link: https://login.teamviewer.com/

Learn how to create your company here:

Create a company

Learn how to manage your users here:

Add users to your company

To learn how to automatically provision your company with users and user groups from your Identity Provider (IdP), please go to the chapter below:

Automate users and groups (SCIM) provisioning via connectors

Please find our best practices on how to use TeamViewer securely within your environment here:

Security Handbook

User roles define what TeamViewer-related services each supporter (user) is allowed to view, edit, and control. Learn how to create roles here:

Roles

Policies offer the ability to apply settings on your installed TeamViewer full or TeamViewer Hosts clients, allowing granular control over which configuration settings are applied to specific groups of devices.

Learn how to improve security via TeamViewer policies here:

Create and assign policies

Furthermore, you'll find the list of all settings policies as well as our best practices on how which settings to choose for our policies here:

Policy settings

Best practices for settings policies

Note: TeamViewer policies can be assigned to devices and device groups.

Now you have set up your TeamViewer policies, you can create device groups and assign your TeamViewer policies to those groups. Learn how to create a device group.

For more information about device groups, please read this article.

Now, assign managers to your devices and device groups and define their permissions.

Learn more here:

• Assign managers to device groups or devices
• Understanding how manager permissions work

Incoming and outgoing connections from users within your company and to your managed devices can be logged in the Admin settings within Connection reports.

Learn more here: Connection reports

On top of this, you can also use the Auditability feature (only available for TeamViewer Tensor), which provides complete visibility into user activity, records remote sessions, and sets user policies, ensuring accountability and compliance with security protocols and internal requirements.

Learn more here: Auditability / Event Log

Note: Supporters who are authorized to view event logs should have the View event logs role permission added, as it is not enabled by default.

TeamViewer Conditional Access is a security solution that allows you to granularly control which source users, user groups, and devices using TeamViewer Tensor have access to which TeamViewer clients in your organization.

Learn more here: TeamViewer Conditional Access

With Single Sign-On, reduce user management efforts for large companies by connecting TeamViewer with identity providers and user directories, thereby enhancing control over provisioning enterprise user accounts and improving security by centralizing password control.

Please learn more here: Single Sign-On (SSO)

Notes:

• Single Sign-On is only available for TeamViewer Tensor licenses.
• Before validating the SSO domain, ensure that all supporter accounts and groups are added to the IdP SSO connector. End-user accounts should not be added, as their devices will be managed within device groups.

• Once SSO is enabled for the e-mail domain, all accounts associated with that e-mail domain will be redirected to the SSO, regardless of whether they belong to your company profile or not. You can apply granular exclusions if needed (only supporter accounts are added).

With SCIM (System for Cross-domain Identity Management), it is possible to synchronize users and user groups from many different Identity Providers (IdP), such as Okta and Microsoft Entra ID (formerly Azure Active Directory) to TeamViewer

Learn how to proceed here:

• Microsoft Entra ID Integration - SCIM Configuration
• Okta Integration - SCIM Configuration

Notes:

• Be mindful of the distinction between “deleting an account” and “removing a user” from the company.
• Make sure to structure your user groups in your IdP so it reflects your environment to facilitate automation.

SLA Contracts

TeamViewer Tensor SLA is designed with large companies that operate across the globe in mind and beyond normal business hours. The main purpose of SLA is twofold to provide support to TeamViewer Tensor customers:

• With the highest priority degree
• around the clock

If you have already subscribed to an SLA contract, the people indicated in it can open requests in the informed exclusive support channels.

For general information about SLA contracts, please click here.

If you are interested in an SLA contract, please contact our Sales team.

Customer Success Management

If you have already subscribed to a CSM, please reach out via the indicated contacts for further information.

If you are interested in getting an assigned CSM, please contact our Sales team.