Once you set up QuickSupport on your computer or mobile device, you can receive tech support at a moment’s notice. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting.
- Download for computers
- Download for mobile devices
For computers: TeamViewer QuickSupport application
Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.
Steps
- Work with your trusted help desk provider to obtain your personal QuickSupport link
- On your computer’s desktop, open the QuickSupport app
- Your help desk provider will request a remote connection
- When you accept the connection, the remote session will begin
Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.
Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the add-on for mobile device support.
TeamViewer QuickSupport app for Android and iOS devices
Similarly, the TeamViewer QuickSupport mobile app lets you receive remote support on your smartphone, tablet, TV or other desktop device quickly. Once you have installed the QuickSupport mobile app, you can simply share your unique ID or join the participant session using the session code provided. You will be sent a connection request to accept before the support session can begin.
Step
- Download the free TeamViewer QuickSupport application from your favourite app store or directly from the TeamViewer website.
- Open the QuickSupport application and select your preferred connection method. You can choose to share your ID or enter the session code that was provided to you by the supporter.
- You will receive a notification from your supporter that a remote session has been requested.
- You can review the person requesting a connection and decide whether to allow or deny access.
- If you decide to accept the connection request, the remote session will begin.
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Please note: TeamViewer QuickSupport does not allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.