Knowledge Base

Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from our website: Customer Support

Do you have questions about our solutions, products, or licences? Contact our customer support or find the correct answers directly online.

📌Please note that we always need the log files of both connection partners. Additionally, we need the approximate time when the problem occurred.

The easiest way to find the log files is using TeamViewer (Classic)'s built-in method, as follows:

Windows or macOS

1. Open the TeamViewer (Classic) window and click Extras➜ Open Log Files.
2. Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.
3. If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.

Linux

On Linux, the log files are collected and placed into a ZIP file from the command line. Please run the following command:

sudo teamviewer ziplog

iOS

TeamViewer Remote Control/TeamViewer Meetings

1. Click Settings in the far right of the app menu at the bottom of the screen
2. Select Show log file from the menu

TeamViewer QuickSupport

1. Click the three dots ( ... ) in the upper right corner of the app
2. Select Advanced
3. Select Log Files

Android

TeamViewer Remote Control

1. Click the three dots ( ... ) in the upper right corner of the app
2. Select Settings
3. Select Log files

TeamViewer QuickSupport

1. Click the three dots ( ... ) in the upper right corner of the app
2. Select Advanced
3. Select Log files

TeamViewer Host

1. Click the three dots ( ... ) in the upper right corner of the Host login screen
2. Select Advanced
3. Select Log files

TeamViewer Meeting

1. Click the three lines ( ≡ ) in the upper left corner of the app
2. Select Settings
3. Select Send log files

Finding the log files manually

By default, the TeamViewer log files can be found in these locations:

Windows

TeamViewer Full Version and Host:

C:\Program Files (x86)\TeamViewer

TeamViewer QuickSupport:

C:\Users\[username]\AppData\Roaming\TeamViewer

macOS

TeamViewer Full Version, Host, and QuickSupport:

Macintosh HD ➜ Users ➜ [username] ➜ Library ➜ Logs ➜ TeamViewer

📌Note: In the Finder window, you will first need to go to the View menu ➜ Show View Options ➜ Show Library Folder.

Web Client

To find the Log files (Console logs) for the Web Client, please follow the steps for your browser:

Google Chrome

1) Open the Developer Tools by clicking Ctrl-Shift-I or making a right-click anywhere on the page and click Inspect

2) Switch to the Console Tab

3) Save the Logs by right clicking your mouse and choose Save As

Firefox

1) Open the Developer Tools clicking the hamburger menu button (1) and select Web Developer option from the drop down (2):

2) Open Web Console by choosing Web Console from the options. Here the Console tab will open

3) Save the logs by selecting the console log text, copy and paste it to any text editor (for example, Notepad) and save it as a text file.

Microsoft Edge

1) Open the Developer Tools by pressing F12, or in the top right corner of the page click the ... button to open the settings (1), choose More tools option (2) and then Developer tools (3):

2) Switch to the Console tab

3) Save the logs.

• Option I - Right-click at any place in the console content, and choose "Save as..."

Safari

Prerequisite: Enable Apple Safari Develop menu. By default, the Develop menu in Safari is disabled. To enable it, open the Safari menu and choose Preferences option --> Advanced --> Put a checkmark for Show Develop menu --> Make sure that you see the Develop menu between the Windows menus and the Bookmarks.

Close the Preferences. The Develop menu should now appear in the menubar.

1) Open the Developer Tools by clicking the Develop menu (1) and then Show Web Inspector (2)

2) Switch to the Console tab

3) Save the logs. Before saving the logs, put a checkmark for Preserve Log (1), make sure that you have selected filter for All (2) and click the Clear log (3) button, as shown below:

Reproduce the issue you are facing. Now the console activity is recorded.

Select text in console using Cmd+A hotkey or right-click at any place in the console content, and choose Copy Selected: 

Opera

1) Open the Developer Tools by making a right click at any place on your page, and choose Inspect element from the options:

2) Switch to the Console tab