This article applies to all TeamViewer Community users.
The TeamViewer Community is a large and constantly growing knowledge base and we are happy to welcome you here.
This Community is meant as a place to receive reliable support from other TeamViewer users and get answers to your questions.
People helping people is the dedication of every activity within this community and forum. Don´t miss to check out our Knowledge Base that is filled with articles and answers by our Community users and TeamViewer staff members.
📌 Please keep in mind that the TeamViewer Community is a user-driven community. Answers may not be as quick as you want them to be and not all answers from users may be correct. We can't guarantee you a staff reply, but we will always work hard to make sure that we correct incomplete or inaccurate answers.
📢 If you need immediate support, we recommend you to contact our support team directly via telephone or by submitting a ticket.
📢 Please keep in mind that we can only provide telephone and email support to licensed customers.
Speed up the response time in the community and improve the quality of answers to your questions with the help of the following best practice steps:
If you have a question to pose to the community, the first place to try is the search box, located at the top of each page in the Community, to find an answer to your question or a similar one. Maybe somebody else had the same question already and you can immediately benefit from an existing reply!
Use keywords for best results and look out for Accepted Answer
📌Note: Posts that do not yet have an accepted answer might also help you further.
Was searching for an answer to your problem unsuccessful? Just ask the community by posting your question in a new thread. Simply click on Ask a question in the header menu
My OS: xyz Remote OS: xyz My TeamViewer version: xx.y.zzzz Remote TeamViewer version: xx.y.zzzz Error message: xyz Other observations: zyx
After posting, other users will help you find the best answers to your problem. With a few simple rules of communication, all participants will get the best out of it:
If you come across answers and posts that helped solve your questions or concerns, show your appreciation by giving a Like! Likes are just positive, and it feels good to get a Like! The more Likes a post has, the more people will find the answer and may also be able to solve their own questions and issues.
It is also possible for posts and answers that are highly appreciated to be shared within our Knowledge Base, as trustful, worthy information accessible to everyone!