Knowledge Base
This article provides an overview of all available user role permissions within our system, detailing their specific functions. Understanding these permissions helps administrators and users manage their roles effectively, enhancing productivity and security within your TeamViewer company.
This article applies to Premium, Corporate, and Tensor license holders.
Permission |
Permission description |
|
|---|---|---|
| User management |
Manage administrators and company settings |
Allows the user to manage administrators’ accounts and company-wide settings |
|
Manage users |
Allows the user to add, edit, and remove users |
|
|
Trusted devices |
Allows the user to manage trusted devices on a company level |
|
| General |
Allow group sharing |
Allows the user to share legacy groups |
|
View event logs |
Allows the user to view event logs |
|
|
Allow full profile modification |
Allows the user to fully modify their profile |
|
|
Allow password change only |
Allows the user to change their password only |
|
| Customization |
Manage all customizations |
Allows the user to manage all customizations |
|
Manage own customizations |
Allows the user to manage their own customizations |
|
| TeamViewer policy |
Manage policies |
Allows the user to create and manage policies |
|
Assign policies |
Allows the user to assign policies to devices or device groups |
|
| Connection reporting |
View all connection reports |
Allows the user to view all connection reports |
|
View own connection reports |
Allows the user to view their own connection reports |
|
|
Modify connection reports |
Allows the user to modify connection reports |
|
|
Delete connection reports |
Allows the user to delete connection reports |
|
| Session Insights |
View summaries |
Allows the user to view session summaries |
|
Generate summaries |
Allows the user to generate session summaries |
|
|
Edit summaries |
Allows the user to edit session summaries |
|
|
Delete summaries |
Allows the user to delete session summaries |
|
|
Delete session log file |
Allows the user to delete session log files |
|
| Asset Management |
View all assets |
Allows the user to view all assets |
|
View own assets |
Allows the user to view event logs |
|
| Endpoint Protection |
Manage policies |
Allows the user to manage Endpoint Protection policies |
|
Assign policies |
Allows the user to assign Endpoint Protection policies |
|
|
View & acknowledge all threats |
Allows the user to view and acknowledge all threats |
|
|
View & acknowledge own threats |
Allows the user to view and acknowledge their own threats |
|
| Monitoring |
Manage policies |
Allows the user to manage Monitoring policies |
|
Assign policies |
Allows the user to assign Monitoring policies |
|
|
View & acknowledge all alerts |
Allows the user to view and acknowledge all alerts |
|
|
View & acknowledge own alerts |
Allows the user to view and acknowledge their own alerts |
|
| Task Automation |
Manage task automations |
Allows the user to manage task automations |
| Remote Scripting |
Manage company scripts |
Allows the user to manage company scripts |
|
Execute company scripts |
Allows the user to execute company scripts |
|
|
View company scripts |
Allows the user to view company scripts |
|
| Backup |
Manage policies |
Allows the user to manage Backup policies |
|
Assign policies |
Allows the user to assign Backup policies |
|
|
View & acknowledge own alerts |
Allows the user to view and acknowledge their own alerts |
|
| Access & Usage |
View all tickets |
Allows the user to view all tickets |
|
View tickets assigned to the user |
Allows the user to view tickets assigned to them |
|
|
View tickets assigned to teams the user is part of |
Allows the user to view tickets assigned to their teams |
|
|
View unassigned tickets |
Allows the user to view unassigned tickets |
|
|
Create tickets |
Allows the user to create new tickets |
|
|
Delete tickets |
Allows the user to delete tickets |
|
|
Edit ticket information |
Allows the user to edit ticket information |
|
|
Reply to tickets |
Allows the user to reply to tickets |
|
|
Assign to users within user’s team |
Allows the user to assign tickets to users within their team |
|
|
Assign to teams |
Allows the user to assign tickets to teams |
|
|
Assign to users |
Allows the user to assign tickets to users |
|
|
Edit time entries |
Allows the user to edit time entries |
|
|
Manage own notes |
Allows the user to manage their own notes |
|
|
Manage all notes |
Allows the user to manage all notes |
|
| Service Desk settings |
Manage basic configuration |
Allows the user to manage basic service desk configuration |
|
Manage rules |
Allows the user to manage service desk rules |
|
|
Manage labels |
Allows the user to manage service desk labels |
|
|
Manage signatures |
Allows the user to manage service desk signatures |
|
|
Manage Knowledge Base |
Allows the user to manage the Knowledge Base |
|
|
Create new Knowledge Base articles |
Allows the user to create new Knowledge Base articles |
|
|
View Knowledge Base articles |
Allows the user to view Knowledge Base articles |
|
|
Update existing Knowledge Base articles |
Allows the user to update existing Knowledge Base articles |
|
|
Delete Knowledge Base articles |
Allows the user to delete Knowledge Base articles |
|
|
Manage categories |
Allows the user to manage Knowledge Base categories |
|
|
Delete categories |
Allows the user to delete Knowledge Base categories |
|
| Dashboards |
View all data |
Allows the user to view all dashboard data |
|
View own data |
Allows the user to view their own dashboard data |
|
|
View data from user’s team |
Allows the user to view dashboard data from their team |