A TeamViewer company profile allows the ability within the TeamViewer Management Console to manage user permissions and access centrally.
Company admins can add existing users to the license and create new TeamViewer accounts. Both will allow users to log into any TeamViewer application and license the device so they may make connections.
It is highly recommended to utilize a Master Account for a company profile, which will be the account that manages all licenses and users.
Please see the following article: Using a Master Account for the TeamViewer Management Console
This article applies to TeamViewer customers with a Premium, Corporate, or Tensor plan.
Managing users as the company administrator of a company profile also gives access to:
Each company profile must have one TeamViewer multi-user license activated; this license can be combined with other licenses of the TeamViewer product family (e.g., Assist AR, Remote Management, IoT, etc. ), but cannot be combined with another TeamViewer license.
📌Note: If a company admin attempts to activate a second TeamViewer license, they will need to choose between keeping the existing license or replacing it with the new license.
📌Note: In some cases (with older company profiles and an active perpetual license), multiple TeamViewer licenses may be activated to one company profile. One subscription license may be added to an existing perpetual license for such company profiles.
Through the TeamViewer Management Console, company admins can manage the licensing of their users directly, including:
💡Hint: To ensure the license on your company profile best matches your use case, we highly recommend reaching out to our TeamViewer licensing experts. You may find local numbers here.
To create a company profile, please follow the instructions below:
To add a new user, please follow the instructions below:
Users that already have an existing TeamViewer account can request to join a company profile using a few simple steps:
📌Notes:
Users of a company profile have multiple options that can be set by the current company admin, including promoting other users to administrator or company administrator. Permissions are set for each user individually. To access user permissions:
Four options are available:
Once the appropriate role is selected, click Save in the window's upper-left corner.
📌Note: Changes to user permissions are automatic once saved.
Along with adding new or existing accounts, company admins can remove, deactivate, or even delete users from the company profile.
📌Note: A current company admin of that license can only remove a TeamViewer account currently connected to a company profile. TeamViewer Customer Support is unable to remove any account from a company profile.
To remove, deactivate or delete an account, please follow the instructions below:
When an account is deleted, the account is not only removed from the company profile but deleted from TeamViewer altogether. The user can no longer use the account or access any information associated with it as it no longer exists.
📌Note: When an account is deleted, the email address associated with the account can be re-used to create a new TeamViewer account.
When a TeamViewer account is deleted from a company profile:
Once the company admin checks the box to confirm that this process cannot be undone, the Delete account button becomes available. Once pressed, the account is deleted.
📌Note: Deletion of any TeamViewer account deletion is irreversible. Only a new account can be created after deletion. All user data will be lost.
When an account is removed, the account is removed from the company profile and reverted to a free TeamViewer account. The account is reverted to a free account, and the user is still able to log in with the account. All information associated with the account is still accessible.
When an account is removed from a company profile:
📌Note: Groups & devices in the Computers & Contacts of the removed user's account are not affected. Any groups shared also will remain shared.
Once the company admin checks the box to confirm that this process cannot be undone, the Remove user button becomes available. Once pressed, the account is removed from the company profile and reverted to a free TeamViewer account.
📌Note: Once a user account is removed from the current company profile, it can request to join another company profile.
When an account is deactivated, the account is reverted to inactive. The deactivated account is still associated with the company profile but cannot be used to log into TeamViewer on a free or licensed device. The account is rendered completely unusable.
📌Note: When an account is deactivated, the email address associated with the account cannot be used to create a new free TeamViewer account.
💡Hint: To view inactivated users within the company profile, select the drop-down menu under User Status and check the box for Inactive. All inactive users will now appear in user management.
When Deactivate user is selected, the account disappears from user management. They are, however, still a part of the Company Profile and can be reactivated back to the license instantly at any time.
Below you will find answers to some common issues encountered when interacting with a company profile.
In some cases, older users on a company profile may appear as 'free' users, especially after upgrading or changing a license. The company admin can resolve this:
📌Note: Affected users should log out and then back in to see the licensing changes.
If a user who is already associated with one company profile attempts to join another company profile, the following pop-up will appear:
The user's account must be removed from the current company profile to resolve this. The steps required vary depending on whether it is their active or expired company profile or if they are associated with a company profile created by another account.
If a user who created a company profile wishes to delete the company profile associated with their account, they will need to perform the following steps:
In some cases, the user may have created a company profile on an older license that is no longer used or active. In such cases, the company profile will appear as expired in the Management Console.
In such cases, it is still possible to delete the company profile:
📌Note: Only a company administrator can remove a user from their company profile - not even TeamViewer can remove a user from a company profile, regardless of the request's origin.
If the user is a member of another company profile, they will need to contact the company admin of that license to request removal.
Once removed, they can then request to join the correct company profile.