Automated. Accelerated. Give better support with AI.
Supercharge your team and elevate the IT support agent’s role
Drive efficiency, improve knowledge transfer, scale IT expertise, and uncover more insights — all while ensuring your data remains secure. TeamViewer’s new AI features take care of routine, time-consuming tasks, so your team can focus on more complex work.
Reactions from the industry
Our AI capabilities have been through a comprehensive beta testing phase. Here’s some of the feedback we received:
TeamViewer helps you overcome challenges with AI
Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor
Overcome common challenges
- A growing number of IT support cases
- Repetitive and time-consuming tasks
- High turnover rates and a shortage of skilled technicians
- Increasing training demands and inefficient knowledge transfer practices
- Lack of high-quality documentation and case handover
- No transparency of how your team’s time is used
Introducing game-changing AI features
- Session Insights
- Session Analytics
Session Insights
Improve service quality
Session Insights automatically generates high-quality summaries of support sessions, complete with smart tagging and a detailed record of all actions showing how each case was solved, step by step. So, you’ll be documenting everything with zero effort — and in a standardized format.
It means team members can troubleshoot, handover, and review cases more easily, which leads to faster resolution times and happier customers.
Session Analytics
Measure and monitor key metrics
Stay informed with powerful analytics. Reporting dashboards make it easy to gain deep insights into your support patterns, identify recurring issues, and monitor your team's time.
Keep track of metrics like issue types (network, software, et cetera), operating systems, applications, and sessions per expert. You’ll have all the information you need to drive improvements and optimize resources.
This is just the beginning
Over time, more AI capabilities will be built into TeamViewer, to help increase agent productivity and ultimately enable your customers to resolve simple issues themselves.
Ready to use the power of AI to simplify your work?
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Request a free trial
Request a business trial with AI includedContact us
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No credit card, no commitments
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Request a Corporate or Tensor license
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Unlock all TeamViewer features
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Step into a new era of AI-powered support — save time and costs with faster handovers, better knowledge transfer, and more efficient troubleshooting
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Learn more about how to set up Session Insights.
Discover the benefits of AI-powered automation and insights
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Improve performance and scale expertise
Automated case documentation boosts team efficiency and simplifies knowledge sharing, giving every agent access to collective expertise.
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Track and optimize your workforce
Powerful dashboards show where your team spends time, highlight issues, and pinpoint troublesome applications to help drive improvements and optimize resources.
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Meet SLAs and provide proof-of-service
Ensure your IT activities align with SLAs and quality standards. Session Insights provides automatic customer-facing documentation for easy proof-of-service.
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Optimize IT training
Gain data-driven insights to identify specific training needs, build comprehensive knowledge bases, and outline best practices.
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Shorten resolution times and manage more cases
Automated and standardized case documentation leads to lower resolution times and increased capacity.
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Advanced enterprise control
Take full control over user access and permissions with automated policy management.
Connect your most-used apps
Be the first to benefit from our new AI-powered features
Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor