A leader and a partner
Creating world-class products. For BOBST, a leading supplier of equipment and services for the packaging industry, that’s only half the story. First-class after-sales service is what makes it stand out. A BOBST machine has a lifespan of up to 50 years. Backed by TeamViewer, the Swiss company can provide efficient remote support for them. That means BOBST can turn every machine sale into a lasting relationship.
An always-on operation
Most BOBST customers run their machines 24/7, which means downtime isn’t an option. To avoid this, they need access to technical experts on demand. TeamViewer makes that happen. Using its video chat function, highly skilled specialists can identify and troubleshoot an issue in an instant. That means BOBST can solve 80% of electrical issues remotely.
Boundless connection
As a global enterprise, BOBST provides support to customers around the world. Remote technology allows BOBST to connect technical experts with customers — regardless of place, time, or even language. With TeamViewer, they get assistance to spot an issue with ease. But that's not all. Using the solution’s new chat translation function, experts can also guide the customer to a solution even if they don't speak the same language. No waiting around for a specific agent means 90% of resolutions of electrical issues happen within two hours.
BOBST reduces machine downtime as well as technicians’ travel costs
Discover how they provide the best remote support around the world.
Enhance operations with remote connectivity
Like BOBST, for your business the sale is only the beginning. Build strong, lasting customer relationships with after-sales service.