Thriving in a crowded landscape: Your secret weapon to startup success

In today's fiercely competitive entrepreneurial landscape, standing out from the crowd requires more than just a great idea. For a startup to grab a slice of the more than $500 billion in startup capital raised each year, it has to be highly efficient.  
 
Just look at FinTech: as strong as this sector is, many players still struggle to scale globally. The truth is that, for this and other saturated sectors, such as ecommerce and internet software, only about a quarter of venture-backed startups make it, let alone reach unicorn status (in fact, the number of new tech unicorns is down). 

Facing this reality, emerging businesses have little choice but to find new ways to get as agile, innovative, and productive as possible. This is where remote connectivity and support has become a secret weapon for modern startups.

2. Deploy and manage a growing number of devices with ease

Adding new devices and integrating them into your existing infrastructure can become a daunting task, especially as you continue to scale up operations. Think: expanding to new offices or locations; or diversifying your workforce and workplace connectivity (in-office, remote, hybrid, and so on).   
 
A platform like TeamViewer streamlines these and other processes, allowing your IT team to manage all that goes into the scale-up process from a single platform. For example, you only need to create policies and rules for different user groups once. Each time a new person is added to that group, the existing configurations are automatically applied.  
 
This alone can significantly reduce manual processes across the user lifecycle. When Cielo, a leading payment system provider, centralized their management and remote support of 4,000 connected devices, their productivity soared.

3. Seamless integration with existing platforms

Most, if not all, successful startups realize along the way: white-knuckling the growth process by continuing to rely on manual — or downright archaic — processes just aren’t sustainable. In fact, doing so can not only inhibit growth, but derail it altogether.  
 
You need a remote connectivity platform capable of integrating with an expanding tech stack, one that will likely include a CRM system, endpoint management (e.g., InTune), and team collaboration suites for real-time brainstorming. 
 
The ability to eliminate data silos and juggle multiple platforms is indispensable for startups. Imagine having a single pane of glass that unifies operations, while making fragmented systems (and data sources) a thing of the past. It’s a foundational step that makes hyper growth possible.

Here’s three case studies that demonstrate the transformative potential of remote access and support technology: 

Wensauer Com-Systeme

German IT service provider Wensauer Com-Systeme discovered a game-changer in remote connectivity. Serving their clients across diverse locations became faster and more efficient thanks to seamless remote access. 
 
Instead of lengthy commutes for every support request, their technicians can now troubleshoot and resolve issues remotely, saving precious time and resources. But the benefits go beyond mere speed.  
 
Remote connectivity also empowers their on-site visits to be even more productive. By pre-diagnosing issues and preparing necessary tools remotely beforehand, their technicians arrive equipped to handle problems swiftly and efficiently, minimizing downtime for their clients.

Hamburger Software

For German software solutions provider Hamburger Software, exceeding customer expectations was paramount. But how could their dedicated 30-person support team maintain their personalized approach as their customer base grew?  
 
With the help of remote connectivity, Hamburger Software delivers the same exceptional 1:1 support to thousands of customers, ensuring minimal downtime, and all without needing to significantly expand their team. Today, a single agent can assist clients across the globe, resolving issues in real-time, and maintaining the close relationships that Hamburger Software prides itself on.  
 
This efficient approach not only saves them resources but also strengthens customer loyalty, demonstrating their commitment to personalized service regardless of scale. You’ll find TeamViewer firmly integrated throughout Hamburger Software’s business processes. Service via the platform is even offered to customers as an additional service in maintenance contracts, helping to curb and in some cases prevent turnover. Across customer support, sales, and training, TeamViewer is helping to ensure the utmost experience for customers and prospective buyers. 

Kopperman

Kopperman has mastered the art of maximizing efficiency with remote connectivity. Their secret weapon is seamless online collaboration that empowers their lean team to work closer with customers, develop solutions faster, and deliver higher quality service in shorter time frames. 
 
Remote connectivity transformed Kopperman's customer experience. Instead of endless travel and disjointed communication for support calls, their team instantly connects with clients worldwide, sharing documents and brainstorming ideas in real-time.  
 
This not only boosts customer satisfaction by ensuring swift resolutions, but also fuels internal innovation. Collaborative problem-solving leads to faster development cycles, allowing Kopperman to bring new solutions to market quicker and meet evolving customer needs with agility.