Salesforce
Extend the scope of your Salesforce Sales and Service Cloud with remote support functionality.
What is TeamViewer Tensor?
TeamViewer Tensor is your 360° cloud-based remote connectivity solution for all PCs, phones, headless devices, OT machinery, and embedded platforms in your enterprise — both on-site and across the globe.
Customer successes
TeamViewer is trusted daily by businesses of all sizes. Our remote connectivity provides secure support experiences at scale.
Engineered for enterprise
Enterprise integrations package
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Microsoft Teams
Expand the potential of Microsoft Teams with remote device control and AR-based remote support capabilities.
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Microsoft Intune
Activate remote support and control for your Intune-managed devices.
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Jira
Add remote connectivity to your Jira platform to boost internal collaboration and support your customers.
Enterprise-grade security
Security and risk management leaders need to protect the ever-expanding attack surface.
Cyberattacks are on the rise with enterprises, and maintaining a strong and cohesive security defense is made even harder with risk factors such as:
- Device diversity
- Borderless offices
- Disparate digital ecosystems
- Distributed workforce
- External vendors
- Third-party contractors
Learn how companies like yours can manage the requirements of their remote and mobile workforce — all while providing a secure and compliant support experience that is accessible anywhere, anytime.
Built-in security
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Password randomization
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Trusted devices
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One-time passwords
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Smart card re-direct
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Conditional access
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Single sign-on (SSO)
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Bring your own certificate (BYOC)
Certified excellence
Our solutions
Organizations are leveraging the power of remote connectivity to provide staff the support they need to stay on top of their work. And happy employees mean happy customers. Unlock the power and potential of remote connectivity in your organization today.
Tensor Support for enterprises
Secure, efficient remote support
From IT to IoT to OT: support all devices in your IT infrastructure to help your employees, stakeholders, or partners. See their screen, fix issues directly on their device, and troubleshoot issues for users in real-time in their day-to-day operations.
TeamViewer Tensor Support offers not just device-to-device support, but a central dashboard to monitor, manage, and access devices across your enterprise.
Benefits of Tensor Support
- Deliver a seamless customer and employee support experience
- Enable faster issue resolution in a secure, scalable manner
- Ensure higher customer and employee satisfaction as well as stronger brand loyalty and retention
- Enhance your customer service with secure next-gen support for mobile apps and through web-based sessions via browsers
Tensor Work for enterprises
Seamless remote access
From traditional office to remote to work-on-the-move: enable your workforce with an easy-to-use and secure access solution that empowers them to be as efficient, effective, and productive as possible. This is especially relevant for companies that have a hybrid workplace strategy and a growing remote workforce.
TeamViewer Tensor Work lets any mobile workforce stay productive by getting access to their PCs at work from wherever they are – while you stay in control.
Benefits of Tensor Work
- Enable immersive and easy-to-use remote access to your employees from anywhere
- Ensure faster time-to-deploy across your organization in no time with mass deployment
- Maintain privacy and discretion through dedicated secure remote work features
- Secure your remote access and work experience with integrated next-gen endpoint protection powered by Malwarebytes
Tensor Embedded for enterprises and OEMs
Secure attended access and remote support for embedded devices
From IT to embedded devices: provide end-to-end encrypted remote support for any embedded device or machine with or without an operator, to reduce downtime and on-site repair costs. Enable support agents and technicians to instantly resolve and troubleshoot faults for field assets and devices from a remote location in near real time.
TeamViewer Tensor Embedded offers comprehensive, device-to-device support and a central dashboard to monitor, manage, and access embedded devices across your digitalized value chain.
Benefits of Tensor Embedded
- Allocate resources far more effectively and efficiently, lowering travel expenses and reducing technician fatigue to a large extent
- Improve service efficiency and reduce device downtime with rapid ROI
- Reduce incidental costs and offer attractive SLAs (Service Level Agreements) to improve customer experience and brand loyalty
- Leverage remote connectivity to meet your digital transformation goals
Tensor Assist AR for enterprises
Solve problems faster with AR remote support
Enhanced issue resolution from first-level to second-level: see what the technician on-site sees and collaborate for faster problem resolution in real-time. Take advantage of our 360° remote support, combining embedded device fixes with augmented reality visual assistance to solve any hardware issue — from anywhere in the world.
TeamViewer Tensor Assist AR gives expert technicians the power to solve problems remotely using simple but intuitive features such as object tagging and document sharing and much more.
Benefits of AR assistance
- Enable your onsite service technicians and customers to get direct assistance on their smartphones from experienced technicians guiding them remotely through an immersive AR experience
- Lower travel costs by replacing on-site visits with remote expert help for service – while maintaining secure sessions powered by the TeamViewer global access network
- Increase productivity and knowledge transfer for technical repairs and maintenance or provide approval for inspections from a central location instead of time consuming on-site visits
- Achieve better first-time-fix rates and boost customer satisfaction by delivering an exceptional service
What does enterprise remote connectivity help you achieve
TeamViewer lets you be more responsive to the needs of employees and third-party vendors across the value chain. Stay ahead in a hyper-competitive marketplace and ensure your employees receive real-time support so they can do their best work — anywhere, anytime.
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Scale
- Scale your support operations with confidence
- Support your end users and their growing needs on a day-to-day basis
- Secure your scale with endpoint protection and remote management capabilities
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Manage
- Manage large fleets of devices and secure your IT infrastructure with ease
- Stay on top of devices, peripherals, and networks with active monitoring
- Manage the growing scale of devices across locations and time zones
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Secure
- Provide end-to-end encrypted support — attended, unattended access — to any device or machine
- Ensure your employees stay productive and supported whether they are working at home, remotely, or on the move
- Prevent unauthorized connections and ensure access is based on permissions and company policies
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Integrate
- Leverage existing applications such as CRM and UEM (Unified Endpoint Management) using TeamViewer integrations
- Improve issue resolution time and increase efficiency with TeamViewer Integration Suite
- Reduce costs and integrate industry-leading remote access and support into existing applications and platforms
Why TeamViewer Tensor
Enterprise remote connectivity use cases
TeamViewer Professional Services
Unlock the potential of TeamViewer Tensor today
Leverage our expertise in deploying TeamViewer Tensor across your organization. Enable your IT departments to deliver industry-leading support experiences today.
- Best practices review
- Admin training
- License set-up
- User provisioning
Spotlight
Customer success
Searching for a solution that feels just right?
Connect with one of our customer success specialists and start defining your TeamViewer setup.