Secure remote IT support

What you need to do

The secret to providing secure remote IT support? Start with the essentials.

Lay the foundation for a strong security posture within your organization.
Understand who interacts with your business and how they do it.
Protect your colleagues, customers, and company at large.

If secure remote support still seems elusive to you (or your leadership team), go through our checklist.

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What you need to have

First, understand what you need to do to securely support your organization. Then, find a solution that includes the features that will make it happen. This article details the essential features you need to keep your IT fleet safe.

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We’re here to help you help others

Deliver support that’s even more supportive with a unique remote connectivity solution. Connect with TeamViewer today to discover what that means for your business and start a trial.

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Who we support

From retail to finance, medical care, and beyond — TeamViewer is trusted to provide secure support at scale.

Gabriel Egan Head of Global Support, Infrastructure and Operations at Aesop

“Aesop has a third-party vendor risk mechanism that vets and validates all service providers through a third party, based on criticality levels. TeamViewer has a high criticality level within our business and the review was conducted based on that. It was evident through the process that TeamViewer Tensor has a secure solution that addresses all of our needs.”

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Dalvan Cruz Rodrigues Supervisor of Digital Area at Cielo Brazil

“TeamViewer technology is completely secure by today’s standards, comparable to https/SS. The system allows us to remotely observe everything that is happening within our corporate devices, preventing the end user from being a gateway for hackers.”

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Tim Browning IT Operations Director at Radius

“Today, TeamViewer Tensor really is a business-critical solution for our company. It is an integral component to our global operations. Without it, we would not be able to provide efficient and effective IT support to our workforce across the world.”

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Guillaume d’Heucqueville CTO at Andros Group

“With TeamViewer Tensor, a centralized and secure platform hosted in the cloud, we are able to remotely manage all the maintenance of our IT infrastructure from desktop computers and laptops to smartphones. This solution was chosen based on criteria concerning the centralization of accounts and security.”

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Raj Tarafder Senior Service Desk Analyst at NHS NW London CCG

“Cybersecurity and keeping our network safe from malicious actors are a key concern for us. With TeamViewer Tensor, we have the ability to centrally manage and patch connected devices, as well as respond quickly to cyber security incidents. This is invaluable as we strive to protect our employees, patients and provide the best care possible.”

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