In this article, you will learn about the key features of TeamViewer Assist AR.
Ask your support requester to install the free TeamViewer Assist AR app from the App Store/Google Play.
This article applies to all TeamViewer Assist AR users.
TeamViewer Assist AR is built on top of two frameworks: Apple ARKit and Google ARCore. This technology allows precise object tracking such as surfaces, objects, and their relational distance from the camera.
Speak clearly to the on-site technician or client, giving them detailed instructions on how to fix the issue. Both connection partners can talk to each other over VoIP.
Hint: For better audio quality, especially in a noisy environment, we recommend using a headset.
A person needing support can easily invite a supporter to a TeamViewer Assist AR call:
As soon as the person requesting assistance accepts the call from the remote supporter, the smartphone, tablet, or smart glasses, camera image is transmitted in real-time to the supporter in front of a Windows or Mac computer.
Help on-site employees or customers fix issues by highlighting and drawing on points of interest in their context.
The one receiving support as well as the supporter can e.g. place 3D arrows. To distinguish who placed the arrows, they have different colors.
To make sure you are talking about the same issue every arrow includes a number.
Both connection partners can undo placing their last arrow or remove all markers placed within the call.
Pause the live video stream to get a clear still image for a detailed technical discussion.
To pause the video stream, click the 'pause' icon at the top of your screen.
The supporter can transfer files to the mobile device by selecting Files & Extras from the top menu to initiate the File transfer.
After selecting this option, the TeamViewer file transfer window pops up, and the supporter can choose the file that should be sent to the mobile device.
The supporter can take screenshots simply by clicking on the Take Screenshot button on the top menu.
After clicking on the camera icon, the explorer opens and you can choose a path to save the screenshot
To make sure information shared via screenshare is perceivable on e.g. smartglass displays users can make use of real-time information sharing. This feature enables users to share to the aspect ratio of their partner’s smartphone, tablet or smartglass in real-time. To share more content simply drag the corners of the frame to adjust how much content is being shared.
Record Assist AR sessions from the supporter's side and create video files ready for use on any computer, instantly.
Optical Character Recognition allows the recognition of printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be directly sent to the remote supporter.
The person using the smartphone/tablet app can create video tutorials, without establishing a remote connection.
After recording the video, including AR markers and voiceover if desired, it is possible to save or directly share the video with someone else.
You can share your ID easily via SMS or Email directly from within the TeamViewer Assist AR app.
By clicking Share ID, you´ll get the option to send out an invitation to connect to your device via SMS, E-mail, or other communication tools.
TeamViewer Assist AR supports smart glasses and wearable headsets from Epson, RealWear, Vuzix and Microsoft.
In addition to the mentioned features above, Assist AR offers:
For more advanced use cases and additional functionality, we recommend Assist AR Professional.
More info here: Connection protocol
More info here: Connection reports
More info here: Creating Charge Rates
More info about the SDK here: TeamViewer Mobile Software Development Kit (SDK)
Note: The Assist AR SDK is sold separately. Please contact your account manager.
More information here: TeamViewer integration for Microsoft Teams
Make sure to reach out to the Service teams to get more information about this feature.
More info on the website: https://www.teamviewer.com/en/for-developers/
API documentation: https://www.teamviewer.com/en/for-developers/#api-documentation-section
More info here: Create Assist AR custom module
The custom terms & conditions can be added to the Custom QuickSupport module.
More information about Conditional Access here: Conditional Access
Make sure to reach out to the Service teams to get more information about this feature.