Background
Tokyo Tokusai Auto Body Co., Ltd., one of the industry's top special-purpose vehicle manufacturers in Japan, has a high degree of flexibility at its native manufacturing site. Yet, it takes a heavy toll to run checks on-site by the design staff and to respond to each process handled by the management of the manufacturing department.
Challenges
- Heavy workload for designers due to frequent visits to the manufacturing site
- Intricate management of communication between instructors and designers
Solution
Therefore, the company introduced TeamViewer Assist AR, an augmented reality solution that remotely supports on-site work by sharing camera images of workers in the field in real time to improve work efficiency. Telework for on-site work can also be realized, making it possible to prevent the outflow of human resources.
By substituting TeamViewer for on-site work, the customer’s time and support time can be significantly reduced, and problems can be prevented. Advanced engineers can also solve problems remotely, which leads to improving the proficiency of other support members.
Asuka Sugawara Manufacturing Section Manager at Tokyo Special Coach Manufacture
“Efficiency has also been greatly improved, increasing the number of vehicles that can be handled at the same time.”
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Are you interested in remote access solutions? We are happy to explain our approach.
