Background
NIFTY provides fiber-optic and high-speed mobile as well as Internet access services such as LTE high-speed data communication and voice-enabled services.
Challenges
- User problems are becoming increasingly complex and time-consuming to resolve
- Solving problems requires advanced knowledge and skills of staff
- There is a serious shortage of IT-related personnel, and hiring and training are time-consuming and costly
Solution
TeamViewer has greatly reduced the time required to resolve problems and dispatch staff to the site, eliminating the need for telephone isolation skills, and freeing up time for knowledge and skills acquisition.
Toru Omata Manager, Customer Support Group, NIFTY
“Without TeamViewer, response time would have to be nearly doubled and staff would have to be increased by 30~50%.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
