Background
In 2019, Keio University established a digitalization department with the objective of implementing telework. However, with the onset of the COVID-19 pandemic, employees were compelled to stay away from the workplace. In response, the university rapidly evaluated teleworking tools and opted for the BYOD approach, whereby employees bring their own devices to work, and employed the TeamViewer system.
Within a span of two months after the decision to introduce TeamViewer, the university successfully enabled its general staff to utilize the system for teleworking.
Challenges
- Find and implement a proven telework tool rapidly and efficiently
- Safely enable the use of personal devices of staff for BYOD implementation
- Identify and adopt a technically-sound and supported solution
- Choose a cost-effective solution for emergency situations
Solution
In March 2020, amidst the trend of restraining employee attendance due to the coronavirus outbreak, the company initiated the exploration of telework tools. With Keio University having numerous desktop PCs for its staff, the decision was made to employ the BYOD approach, which entails remotely connecting to existing desktops, instead of procuring additional notebook PCs.
The users were provided with guidance on self-installing TeamViewer, and despite the limitations of remote support, the implementation progressed with minimal hitches. Consequently, full-scale utilization of the software commenced in July. The tool's proven track record facilitated smooth execution of associated processes, including cost approval.
Chihiro Shimoyama Digital Administration Office at Keio University
“We aimed to adopt a technically-sound and well-supported tool to facilitate remote telework.”
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