TeamViewer has introduced a new way of connecting using session links, which offers enhanced security and convenience for remote support. However, for those who, for technical reasons, must still connect via ID and password, this option is still available.
This article applies to all TeamViewer Remote users.
We highly recommend that users transition to the new method of session links for a more secure and reliable connection.
To be able to connect, you first must get the ID and the password of the remote device.
We explain here how to proceed: Where to find my ID and password?
Now that you have the ID and the password of the remote device, you can connect to it.
To connect to the remote device, please follow the instructions below:
You successfully connected via ID and password to your remote device.
Currently, using the remote ID and password described above is the only way to connect via Assist AR.
Please visit the Assist AR Knowledge Base section for more information.