Hero highlights: Fragments

Cohesive support for people, profits, and property in the retail sector

In retail, the convergence of digital and in-store customer engagement underpins the importance of seamlessly orchestrating the physical and virtual customer experiences. Failure to deliver on one side puts a dent on customer satisfaction. And in the age of instant word-of-mouth feedback and reviews, one bad experience could ripple into decreased customer following and loyalty. 

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From front of house to back office

TeamViewer understands this shift and addresses challenges in the retail sector encompassing operational, security, compliance, and cost control with:

  • Instant support for IT, IoT, and headless devices on the shop floor or at the warehouse
  • Centralized management of front-of-house display, in-store assets, and on-cloud systems
  • Encrypted remote access and rule-based control to safeguard employee and customer data
  • Integration with existing CRM platforms and embedding with customer-facing devices for seamless operations

 Operational efficiency, security, and cost control across retail processes

Managing front-of-house systems and operations

  • Remotely operate systems that control physical access points like security cameras, digital window display, POS terminals
  • Monitor and remotely configure energy, temperature, or lighting on the sales floor; or the biometric access to stockrooms
  • Manage IoT-enabled devices like product-tracking tags, inventory scanners, or motion sensors 

Optimizing omni-channel support processes

  • Streamline device management with centralized remote control over device configurations, software updates, issue diagnosis, and troubleshooting across scattered branches and departments
  • Gain full transparency to your assets performance and lifecycle to optimize inventory and resource allocation, and avoid unnecessary purchases that can hurt the bottomline
  • Leverage automated alerts for hardware maintenance or software updates of devices and infrastructures used for day-to-day sales transactions to reduce downtime

More efficient warehousing and logistics processes

  • Integrate wearables, scanners, and warehouse management systems to increase efficiency and accuracy in order picking and fulfillment
  • Leverage dynamic step-by-step instructions with embedded validation for product picking, kitting, quality auditing, and palletising to increase workflow compliance
  • Dynamically update information and orders to fulfill store requirements and customer needs on-time