To enhance security and transparency during remote support sessions, TeamViewer has introduced Screen sharing indicator, a new feature that provides users on the receiving end with a clear indication when a supporter is connected to their device. With this feature, users will see an orange frame around their screen, along with a prominent End session button at the top, ensuring they have full control and can easily terminate the session if needed.
What does Screen sharing indicator do
When a supporter establishes a remote connection to your device using TeamViewer, you will see an orange frame around your screen. This frame indicates which screen is currently being viewed by the supporter. This is especially useful if you use multiple monitors on your device.
How to use the “End session” button
At the top of the screen, within the orange frame, you will find a prominent and easy-to-reach End session button. Should you need to stop the session at any point, you can simply click this button to immediately terminate the connection.
Why you should use it
Screen sharing indicator provides users with increased transparency and control during remote support sessions. This ensures that users are always aware of when a supporter is connected to their device and gives them the ability to end the session at any time.
How to enable or disable the Screen sharing indicator across your devices (only for licensed users)
Manage the Screen sharing indicator via TeamViewer policy
You can enable or disable the Screen sharing indicator via TeamViewer policy:
- Add the policy setting Screen sharing indicator to your existing (or newly created) policy.
- Turn the Enable toggle on.
- (Optional) Turn the Enforce toggle on, if you want to enforce the Screen sharing indicator policy on your users’ devices.
To learn how to set up a TeamViewer policy, please read this article.
Enable or disable the Screen sharing indicator manually
You can also enable or disable the Screen sharing indicator via the TeamViewer settings in case no policy is set up and enforced :
- Open the TeamViewer full client.
- Go to Settings.
- Within the Device section, go to Advanced settings.
- Go to Open advanced settings.
- Within the Advanced settings for connections to other computers section, untick Show screen sharing indicator.
Default configuration
- For Tensor licenses, the feature is disabled by default but can be enabled through policies or settings.
- For Business, Premium, and Corporate licenses, the feature is enabled by default, but can be disabled through settings or policies. To disable the setting via policy, add the setting Screen sharing indicator to your policy and leave the Enable toggle disabled.
- For free users, the feature is enabled and cannot be disabled; the Screen sharing indicator is always shown.