Drive efficiency, improve knowledge transfer, scale IT expertise, and uncover more insights — all while ensuring your data remains secure. TeamViewer’s new AI features take care of routine, time-consuming tasks, so your team can focus on more complex work.
Our AI capabilities have been through a comprehensive beta testing phase. Here’s some of the feedback we received:
Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor
Session Insights automatically generates high-quality summaries of support sessions, complete with smart tagging and a detailed record of all actions showing how each case was solved, step by step. So, you’ll be documenting everything with zero effort — and in a standardized format.
It means team members can troubleshoot, handover, and review cases more easily, which leads to faster resolution times and happier customers.
Stay informed with powerful analytics. Reporting dashboards make it easy to gain deep insights into your support patterns, identify recurring issues, and monitor your team's time.
Keep track of metrics like issue types (network, software, et cetera), operating systems, applications, and sessions per expert. You’ll have all the information you need to drive improvements and optimize resources.
Over time, more AI capabilities will be built into TeamViewer, to help increase agent productivity and ultimately enable your customers to resolve simple issues themselves.
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Request a Corporate or Tensor license
Unlock all TeamViewer features
Step into a new era of AI-powered support — save time and costs with faster handovers, better knowledge transfer, and more efficient troubleshooting
Learn more about how to set up Session Insights.
Automated case documentation boosts team efficiency and simplifies knowledge sharing, giving every agent access to collective expertise.
Powerful dashboards show where your team spends time, highlight issues, and pinpoint troublesome applications to help drive improvements and optimize resources.
Ensure your IT activities align with SLAs and quality standards. Session Insights provides automatic customer-facing documentation for easy proof-of-service.
Gain data-driven insights to identify specific training needs, build comprehensive knowledge bases, and outline best practices.
Automated and standardized case documentation leads to lower resolution times and increased capacity.
Take full control over user access and permissions with automated policy management.
Available on Windows devices with TeamViewer Corporate and TeamViewer Tensor