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2024年12月5日

Up to speed with TeamViewer: What’s new in winter 2024

Covering our latest AI-powered features, ServiceNow integration, and your new favorite remote-troubleshooting solution for equipment and machines.  

  • Connect and support people
    • Insights overview

    Get the most from your IT team with AI

    Is your IT support team overwhelmed? Use our new AI-powered features Session Insights and Session Analytics to automate documentation—freeing up your team to focus on its most critical tasks. 

    • Save time and money by resolving support cases faster 
    • Use the unique dashboard to review cases and create targeted training 
    • Get happier and more productive IT support teams

    Remote guidance—now available in iOS

    Until now, it was difficult to deliver full remote support to mobile iOS devices. But now with the QuickSupport app’s free Visual Guidance feature, remote experts can share real-time visual directions to solve problems in no time. The benefits?

    • Offer improved remote support to all mobile iOS devices—from any Windows or macOS device worldwide
    • Solve problems faster by showing problem areas and guiding users step-by-step  
    • Enjoy secure, stable, and private connections with on-device rendering

    Boost your after-sales with TeamViewer Smart Service

    Fixing machinery remotely is often a complicated business. But with our new Smart Service solution, you get a unified troubleshooting solution to solve machinery or equipment problems—wherever they are. Some benefits:

    • Faster troubleshooting and happier customers with reduced downtime
    • Fight language barriers and improve communication with live translations
    • Save money and navigate staff shortages by cutting unnecessary travel

    Better support, now within ServiceNow

    ServiceNow is among our customers’ most popular solutions. And with our brand-new integration, you can now use our AI-powered Session Insights within the popular app. And just like that, you can:

    • Solve remote support issues quickly and efficiently with automatically generated session summaries and analytics
    • Cut time and money by increasing the productivity of your support team
    • Enjoy the benefits of more comprehensive connectivity as part of our ever-growing integrations suite 

    Summary

    And there you have it—our latest features designed to help you deliver faster and more effective remote support. Subscribe for more updates by clicking the link below.