There are currently two device management systems in TeamViewer: the legacy device management system and the new one. We highly recommend using the new device management system for its enhanced features and benefits.
This article applies to all TeamViewer users.
Benefits of the new device management system
The new device management system offers several advantages:
- Available everywhere: The new system is integrated into the TeamViewer full client and accessible via the browser at web.teamviewer.com.
- Managed devices and groups: Devices are managed at the company level, not by individual users, ensuring continuity and control.
Note: For Tensor customers, it is even possible to create company-owned device groups, which means that admins have full control over all devices and device groups created in the company. - Permission inheritance: You can set permissions on the group level, and any device added to this group will inherit the group’s permissions without manual action.
- Bulk actions: Administrators can perform bulk actions on devices, making device management easier compared to the legacy system.
- Detailed device information and filtering: In the device list, you can see detailed information in columns for each device, such as the device type, the operating system, and which module is installed. You can also filter your devices using these parameters to get customized device overviews and find devices quickly.
- Scalability: Devices can be added to multiple groups (for example in a “Sales” and in a “EMEA region” group), making managing large numbers of devices easier.
- Remote Management services: The entire suite of Remote Management services, including Monitoring, Asset Management, Endpoint Protection, and Backup, is integrated into the TeamViewer full client and accessible via the browser.
- Embedded devices: Embedded devices can also be added to the new device management system. Previously, you needed to use a separate platform at https://iot.teamviewer.com/.
How the new device management system works
Managed devices and device groups
1. Create device groups: Create device groups according to your needs (e.g., by location, region, department, customer) via the Devices menu.
For more information, please read this article:
Create, edit and delete a device group
2. Add devices: Add your remote devices into the device management system via Devices ➜ Add. You can add devices using the following methods, described in the following articles:
- Via manual assignment (this device)
- Via custom assignment link (Managed device)
- Via rollout configuration (manually)
- Via mass deployment
3. Assign devices to groups: After adding devices, assign them to the previously created device groups.
For more information, please read this article:
4. Assign device managers: Assign device managers to your device groups and devices via Devices ➜ Select a device group ➜ Click Add managers and define the respective manager permissions directly via the device manager groups or manually for each device manager.
For more information, please read this article:
With everything set up, you can now centrally assign, edit, and remove the permissions of your users (device managers) and user groups (device managers).
Why you should not use the legacy device management system
- Legacy devices and groups can only be shared manually with limited permissions.
- Legacy devices and groups are owned by individual users. If a user leaves the company, access to their legacy devices and groups is lost.
- We will not further develop the legacy device management system.
- While the new device management system offers essential benefits like availability, scalability, and granular control for your business, the legacy system remains a safe and reliable option from a security perspective.
- If you are still using the legacy device management system, you can find the helpful information here.