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TeamViewer QuickSupport is an executable program that requires no installation. It allows users to temporarily grant access to their devices, enabling experts to connect with remote users for attended access and spontaneous remote support.

You can also generate a customized QuickSupport module that contains your own logo and text to increase your brand recognition and to give a personal note to interactions with your customers.

Hint: You can use the custom QuickSupport in combination with the Service Queue function. Learn more here.

This article applies to all TeamViewer users. The custom QuickSupport only applies to Business, Premium, Corporate, or Tensor license holders.

How to use the QuickSupport for remote support

To learn how users can grant access to their devices using QuickSupport, please follow the instructions in this article:

Provide attended remote support

How to create a custom QuickSupport

To create a custom QuickSupport, please follow the instructions below:

  1. Go to the Admin settings.
  2. Under Device management, click Custom modules.
  3. Click Create custom module.
  4. Click QuickSupport desktop.
  5. (Optional) Customize the custom QuickSupport according to your corporate identity and brand voice.
    1. Give your custom QuickSupport a name.
    2. Add an application bar title name.
    3. Enter a description (the text will be displayed in the custom QuickSupport interface).
    4. Upload your own company logo.
    5. Change the Connect button's color.
    6. Customize your custom QuickSupport URL according to your needs.
  6. To confirm the creation of the new custom URL, click Got it.
  7. Enter your desired custom URL name and click Save.
  8. A dedicated URL will be generated for your QuickSupport. You can customize this URL by clicking the three dots menu (⋮) and Edit link.
  9. Click Save.

You have successfully created your custom QuickSupport.

  1. Sign in via https://login.teamviewer.com/.
  2. Select Design & Deploy
  3. Click the + button.
  4. Select QuickSupport.
  5. A menu will appear with the different settings you can choose for your custom QuickSupport module (e.g., color, text, name, etc.).
  6. After you finish selecting your custom module setting, click Save and OK.

How to share and download the custom QuickSupport

Once you create the custom QuickSupport, you can share the link with the remote user so you can start a remote support session with them. 

To get the custom QuickSupport download link, please follow the steps below:

  1. Sign in to TeamViewer at https://web.teamviewer.com/
  2. Go to Admin settings.
  3. Within Device management, click Custom modules.
  4. Hover the mouse over your custom QuickSupport and click the three vertical dots (⋮).
  5. Click Copy download link.

You can now share this download link with the remote user.

  1. Sign in to your TeamViewer account via https://login.teamviewer.com/
  2. Go to Design & deploy.
  3. Hover the mouse over your custom QuickSupport, and click the download icon.
  4. Click Copy download link.

You can now share this download link with the remote user.

The end user now needs to download and execute your custom QuickSupport so you can get started with your remote support session.

To download the custom QuickSupport, please make sure the end user follows these steps:

  1. Open the custom QuickSupport link the supporter sent you in your browser. Your browser will automatically start the download.
  2. Once the download is finished, run the custom QuickSupport file. The module will appear and allow the supporter to connect.