With full remote access, remote control, and device management capabilities at your fingertips, TeamViewer turns your RMM strategy into a reality. This includes enterprise-wide visibility across your network, automated responses, and scheduling of routine tasks. Additionally, there are a range of options for IT professionals to gain direct remote access to any device, liaise with end-users, and troubleshoot where needed.
The end-result? Supercharged productivity for IT professionals, fast and cost-effective resolution of issues, and happier end users. All of this is underpinned by the levels of security and stability you’d expect from a trusted remote connectivity platform.
Remote Monitoring and Management
TeamViewer’s flexibility and cross-compatible design make it a suitable RMM software solution for a wide range of environments, including in-house IT teams, and managed service providers (MSPs), servicing both business users, and external customers. Key capabilities and features include:
With TeamViewer Device Monitoring, you can continuously monitor the performance of all devices, no matter where they are located, keeping your IT infrastructure stable, secure, and running smoothly. Identify the checks you need — such as disk space and health, CPU and memory usage, status updates, event logs, and online status — and receive instant notifications if a check fails.
Use the Remote Task Manager to view and manage all running processes and services across your environment. Accessible from your TeamViewer Remote Management dashboard, use Remote Scripting to set up scripts that take care of repetitive routine tasks on any or all of your remote devices.
TeamViewer Asset Management gives you a detailed view of all network assets across your own or your customer’s entire IT estate. Scan for all connected devices (including hidden devices) to monitor the status and performance of your entire network. This includes computers, mobile devices, printers and other peripherals, routers and switches, uninterruptible power supplies, and network attached storage. With Asset Management you can also manage a dispersed fleet of devices, schedule and roll out updates, and manage patch deployments, software installations, upgrades, and reconfigurations from anywhere.
With full remote control and a range of see-what-I-see capabilities, TeamViewer enables you to take user-focused, proactive RMM to the next level. Technicians can securely connect to any device across your managed environment. With full support for video, chat, screen sharing, and dynamic assistance, technicians get an instant view of problems and can diagnose and reconfigure as needed. At the same time, they can provide the user with real-time, hyper-relevant guidance and support.
TeamViewer Backup is an essential part of RMM that ensures business continuity and resiliency. TeamViewer Backup lets you design and implement a reliable, easy-to-manage backup and recovery strategy, suitable for even the most complex and widely distributed IT environments. Using the TeamViewer management console, you can specify what should be backed up, when, and how often. You can also monitor adherence, and intervene remotely if necessary.
By combining RMM, remote control, and remote support capabilities, TeamViewer ensures that MSPs are not only better able to meet existing SLAs, but can potentially extend their service offerings and support more users across a wider customer base.
Customization combined with scalability makes TeamViewer RMM an ideal match for MSPs. Whatever your customer’s needs, you can define exactly what needs to be monitored, and manage everything from a single console. Multi-customer, multi-location, multi-device, multi-OS — in fact, multi-everything: TeamViewer provides a single platform to reliably access, manage, and support all devices, systems, and platforms for all of your customers. As your business scales, additional clients, devices, users, and use cases can be added effortlessly under your service umbrella.
Equipped with TeamViewer RMM software, IT teams are much better able to identify and resolve performance issues and irregularities — including potential data breaches — long before end users are even aware of them. Additionally, installations, patches, upgrades, and backups can be managed remotely. With see-what-I-see capabilities at their fingertips, technicians can quickly identify problems and provide quick solutions.
TeamViewer’s RMM solution can also generate detailed and up-to-date statistics, reports, and diagnostics. These insights allow you to better understand network performance, address inefficiencies, and make more informed decisions on infrastructure optimization. And with less time wasted on physical inspections for routine maintenance, you have more time and greater potential for delivering real value to the business.
Spotlight
Remote monitoring and management (RMM) is a process that allows IT technicians to remotely monitor endpoints (e.g. computers, mobile devices, servers, peripherals) and networks. RMM is especially useful for managing large and/or scattered fleets of devices.
Remote management software enables an RMM process to be successfully executed. The solution usually works by installing a small program (an ‘agent’) on all endpoints across a network. IT managers define what information they need to monitor system health. This information, for example,. CPU usage, disk space, and firewall activity, is sent back to a management console. The solution also sends alerts to designated technicians/administrators if defined limits are reached, or events occur.
TeamViewer’s remote management software gives you customized monitoring and task-scheduling capabilities. What’s more, with a full range of remote control and see-what-I-see functionality, it also gives you multiple options for talking directly with users, taking control of devices, and delivering guidance and virtual hands-on support.
One of the most valuable uses of remote monitoring and management software is in a managed service provider (MSP) setting. It is common for MSPs to have multiple clients to manage, each with their own service requirements, IT environment characteristics, vulnerabilities, and preferences.
With a comprehensive RMM software solution such as TeamViewer, you can configure your solution to manage multiple clients from the same console and scale seamlessly as device fleets expand and new clients come on board.
