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TeamViewer revolutionizes onboarding and training: Flexible, user-friendly, and cost-effective

A smarter approach to onboarding and training translates into faster ramp-up for new starters, closer adherence to quality and safety standards, easier re-skilling, and reduced employee churn.

Illustration: Secure software development training

The onboarding challenge: meeting the training needs of even the most demanding industries and sectors

In advanced manufacturing, industrial production, assembly, and logistics areas, TeamViewer is trusted as an invaluable tool for delivering world-class training and onboarding in the most challenging working environments. This includes equipping workers to reach total productivity faster, mastering complex processes, training remote workers, and maximizing employee retention.

Meeting time-to-productivity expectations

On average, it takes around three months before a new worker is fully onboarded and operating independently. With organizational targets to meet and expectations to ‘do more with less,’ managers are under pressure to get new hires up to speed as quickly as possible. However, a smarter approach to the onboarding process presents an opportunity to overcome major barriers to productivity, so expectations are met.

Mastering new technologies

When undergoing technological and digital transformation, training and onboarding processes must enable new and existing employees to keep up with the pace of change. Relevant, hands-on, guided training is essential for employees to face unfamiliar and often complex new machinery, equipment, and processes.

Onboarding a scattered workforce

New working models — e.g. remote workers and managers, and increased use of contractors — can bring additional onboarding and training challenges. New workers, managers, and technical support staff may be scattered across different locations. Reliable, on-demand remote assistance and access to company assets are vital for new starters to thrive, get to grips with their job spec, and become a valuable part of the team.

Minimising new employee churn

HR managers often refer to the first 90 days of employment as the ‘magic window’ for employee retention. If a new starter stays for those first three months, there’s a good chance they’ll be with you long-term. Information overload from the outset, a lack of clear communication from managers, and frustrating waits to get answers to questions are all things that can cause really good recruits to decide to move on too early.

Onboarding support for all roles, devices, and locations

For employees to engage with onboarding programs and material successfully, they need to be able to access it at the right time and in the right way. It’s also a lot less frustrating if they can use a single system for everything training and onboarding-related. TeamViewer works across multiple platforms and operating systems — including Windows, macOS, Linux, iOS, and Android — so employees and trainers alike can participate in training activities and access materials from wherever and whatever device they prefer - all delivered using a single solution.

Overcoming cognitive barriers

How can employees successfully absorb training linked to unfamiliar and complex processes? With the easy-to-use Frontline Spatial editor, training managers can use TeamViewer to devise task-specific 3D augmented reality workflows for any process. Employees can interact with virtual elements overlaid in the real world for hyper-relevant, easy-to-absorb learning. Trainees can also practice activities in a simulated environment, allowing them to develop their skills on the job without the risk of disrupting production.

Hyper-relevant guidance where it’s needed most

Ideal for both recruit onboarding and redeployment or reskilling of existing staff, TeamViewer places step-by-step instructions directly into workers’ field of vision via smart glasses. You can quickly generate training guides for even the most complex tasks, with options for integrated quality control checklists, and on-demand assistance. AR workflows can be edited on-demand, with no programming expertise required. Ideal for knowledge transfer, if experienced employees have tips, tricks, and best-practice suggestions, these can easily be integrated into your workflows.

TeamViewer offers everything you need

  • A flexible, cross-compatible remote assistance solution: deliver training and onboarding for all employees, locations, and device types
  • Secure remote access and file transfer: allowing new starters access to training materials and all other company assets from anywhere
  • Session recording: record, review, retain, and adapt remote sessions for future onboarding, training, and auditing purposes

Remote assistance and support

New employees are much more likely to find their feet if problems can be talked through and glitches fixed rapidly. Thanks to TeamViewer, the help your people need is never more than a few clicks away. It allows remotely-based team leaders and IT support staff to connect instantly with employees and their devices. So whether it’s a quick HR query or a problem with a particular machine, supervisors can see what’s happening, talk through the problem (or even fix it remotely!) to deliver a resolution.

  • Standardised training across scattered locations

    How can we deliver training relating to fixed machinery based in scattered or hard-to-reach facilities? With 3D simulations created through Frontline Spatial, employees can be trained on how to use machines, without having to be in the exact location of the machine itself. Likewise, training managers can adjust the training model remotely if a machine or process is altered or upgraded. Employees get the training they need without leaving their usual worksite, and without an in-person trainer — reducing the need for travel for trainers and trainees alike.

  • Secure remote access and file transfer

    Workplace policies, user guides, forms and templates, software, databases, and machines: a big part of successful training and onboarding depends on accessing the right information and assets at the right time. TeamViewer’s remote access capabilities ensure that workers can gain secure access to all company files, applications, machines, and servers - from anywhere. The solution is supported by industry-leading encryption and compression capabilities and enables secure and rapid file transfer for seamless collaboration and information exchange.

  • Create an onboarding program specific to your needs

    The TeamViewer dashboard provides a centralized hub for trainers and managers to oversee the onboarding process. Create company-branded AR-guided walkthroughs, upload documents, videos, and other resources, track participation, and answer queries — all in one place. TeamViewer also allows you to record remote access sessions, which you can edit as required. Building a bank of reusable, company-specific onboarding resources has never been easier.

TeamViewer Remote: equipping workers for maximum productivity

Meanwhile, advanced security features, including end-to-end encryption and fine-grained access controls, ensure peace of mind in the knowledge that sensitive information and assets remain protected.

TeamViewer Tensor goes even further with features such as 360-degree auditing and logging functionality, so you can track all activity performed on any device, including logs of all remote control sessions, making it easier to check that users have completed onboarding tasks.

Employees get precisely the help they need. At the same time, managers can save time and resources that would otherwise be spent on in-person training and associated travel costs.

When a worker has a technical problem, trainers and IT support staff can use TeamViewer Remote to deliver guidance, fix problems, or adjust settings remotely — without waiting for costly call-outs.

Why choose TeamViewer?

  • Security

    Don’t make remote training a weak point in your security stance. Secured by end-to-end 256-bit AES encryption, two-factor authentication, conditional access, SSO, and more, TeamViewer is designed to keep your information safe and give you full control over every incoming and outgoing connection — including AR-guided connectivity sessions.

  • Flexibility

    TeamViewer solutions can be tailored to match your precise training and onboarding needs. This includes comprehensive auditing and logging functionality to track all activity performed on any device and check that training activities are being completed. With integrated mobile device management available, managing and maintaining a growing estate of handhelds, smart glasses, headsets, and other devices has never been easier.

  • Performance

    Clunky platforms, outages, and performance glitches can often cause new employees to disengage! TeamViewer’s global access network helps ensure ultra-reliable connections, fast transfer speeds to eliminate lag, and strong image quality, which are precisely the elements you need to build a memorable, intuitive onboarding experience for end-users.

TeamViewer Frontline: guiding your workers through every critical task

Used in conjunction with smart glasses, Frontline replaces manuals with step-by-step contextual directions visible in the worker’s field of view. Users get the right information linked to the task at the right time and can check information hands-free for quicker, less frustrating task completion.

Users can connect to remote-based supervisors, managers, or technical support staff directly via smart glasses or mobile devices. AR overlay features, including a live pointer, on-screen annotations, and danger sign recognition, allow those experts to deliver hyper-relevant guidance. At the same time, employees continue working on the activity.

You can integrate bespoke checklists into each workflow. ‘See-what-I-see’ functionality also allows supervisors to virtually ‘drop in’ on trainees, to see the process from their point of view, appraise their performance, and offer guidance where needed.

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Spotlight

Customer success

  1. Philips
  2. Doro
  3. Health Point Neurodiagnostics
  4. ATEA
  5. MPW
  6. EMI

B2B division uses TeamViewer for remote maintenance of digital displays and information systems.

With TeamViewer, Doro closes the digital gap for seniors so they can live an active and independent life.

Health Point Neurodiagnostics ensures reliability and quality of Remote Ambulatory EEG Mobile Testing.

Leading provider of IT infrastructure solutions uses TeamViewer for 200,000 sessions every year.

MPW Industrial Water Services monitors equipment throughout North America.

TeamViewer helps provider of iconic freestanding outdoor digital displays reduce costs, improve customer service, and spur new growth.
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