Easy Track Survey deploys TeamViewer Remote to reduce cost, increase customer satisfaction and expand business

Background

Easy Track Survey, an Irish supplier of geospatial equipment to the construction industry spent too much time on the road visiting customers for training and troubleshooting issues. By deploying TeamViewer Remote more customers can be supported remotely saving significant time and money in commuting.

Challenges

Easy Track Survey is one of the leading suppliers of Construction and Survey equipment to the Irish market. In addition to supplying geospatial equipment the company provides support and training as needed.

The equipment and software used on-site is highly complex and often requires trained technicians to deal with maintenance – a task nearly impossible via phone support. In the past, there was no ‘quick fix’ for customers, thus Easy Track Survey technicians spent considerable time travelling between construction sites to remedy any issue.

Solution

To solve the issue of physical distance and complex maintenance, Easy Track Survey started its search for a viable remote access solution that could help support the on-site workers to operate the digital geospatial surveying equipment on the ground while solving any issues in an instant.

Using TeamViewer, the company’s technicians are now able to:

• Support customers at any time, at any location regardless of the issue at hand
• Remotely access customer’s devices: Easy Track Survey technicians can get full visibility into the surveying software’s status and performance and help customers troubleshoot and resolve any issues in real-time
• Cut scheduling efforts, travel costs, and commuting time

Not only is Easy Track Survey able to support customers quicker, which in the construction industry is critical to mitigate risk and delays, but it allows the company to scale its business by being able to support more customers in less time.