Streamlining success

IT operations management

Behind every successful organization is an IT operations management team ensuring systems run seamlessly. But with digital transformation accelerating, you need to meet the needs of every user, every IT asset—and the wider ambitions of your business.

IT operations management

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TeamViewer Remote

What is IT operations management?

A sub-discipline of IT service management, IT operations management (ITOM) manages all IT requirements across an organization. Its mission is to ensure that the services you offer and the IT systems and applications that underpin them are adequate, available, and working properly.

Broad task categories involved in IT operations management are provisioning, ensuring all users have the tools they need; capacity, ensuring the volume of IT resources matches demand; performance, making sure assets are working as they should, and availability, ensuring systems are always working when needed.

TeamViewer equips you with what you need to create an IT operations management function that fits whatever the future has in store for your organization. Through capabilities that include remote access, remote control, and device management, you are all set to meet the needs of your business.

Day-to-day operational management tasks

This includes hardware, such as laptops, peripherals, handhelds, and smart glasses for frontline workers. It also encompasses assigning appropriate business software licenses, roles, and permissions.

Configuring and maintaining all hardware and software components and troubleshooting issues and outages.

Managing any software integrations and troubleshooting any errors.

This can typically include deploying antivirus and anti-malware, conducting vulnerability assessments, and monitoring the system for suspicious activity.

Key benefits of IT operations management

  • Reliability

    Equipped with a solution such as TeamViewer, you can step in early and proactively address operational issues. The result? Minimal downtime and an ‘always-on’ business.

  • Lower costs

    Effective IT operations management enables quick, cost-effective action now to save on more costly interventions later. It also means you can track and manage IT resources—and reallocate where necessary—for maximum return on investment.

  • Security

    It’s one thing to have a robust cybersecurity strategy in place theoretically. But how do you translate that strategy into on-the-ground reality? Only through effective IT operational management are systems monitored, and the correct controls and defenses are implemented in the right areas.

  • Scalability

    The number and variety of IT assets within your business constantly increase. Robust IT operational management processes mean you can scale up your tech stack and ambitions and ensure everything works as it should.

Essential tools for IT operations success

  • Remote access, maintenance, and support: TeamViewer is a prime example of what’s possible here. The solution offers the ability to quickly connect to any device or IT infrastructure component in any location and from anywhere to carry out essential tasks such as maintenance and reconfiguration and provide real-time guidance to users.
  • Infrastructure monitoring: The ability to monitor the health, performance, and availability of each element of your IT infrastructure from a single dashboard. This should also include alerts for performance issues and failures.
  • IT service management (ITSM): ITSM tools streamline the response process to user-reported issues. This includes ticketing systems for incident tracking and automated workflows for help desk staff and technicians, including prioritization to ensure tasks are escalated to the most appropriate level.
  • Automation: Many tasks within the IT operations management remit are routine and repeatable. Tools exist to automate a wide variety of these activities. Areas to pay close attention to include automated patch management, device provisioning and configuration, asset discovery, and inventory management.
  • Security and compliance: These tools handle the management side of protecting IT infrastructure and ensuring compliance with regulations such as GDPR. This includes support for vulnerability scanning, backup scheduling, intrusion monitoring, and compliance reporting.

Better together

Enhance your TeamViewer Remote subscription with our powerful add-ons for monitoring, managing, and protecting your entire IT ecosystem.

Best practices for effective IT operations

Equipped with the right tools and processes, your ITOM team can take workload complexity and volume in its stride and successfully manage even a sprawling and diverse IT environment. Here’s how to get it right.

Service integration and ITOM

IT environments tend to evolve—usually layer-upon-layer—over time. As such, it’s normal to have a complex mix of infrastructure to oversee as part of your operations management workload. From big-ticket industrial equipment running on legacy operating systems to cloud services and, increasingly, AI-driven applications.

To respond to this, you should focus on ITOM tools that reduce complexity, helping you deliver a holistic, integrated approach to operations management across the board. Fortunately, TeamViewer’s universal approach can support virtually any device, regardless of operating system.

The result is seamless integration spanning your entire infrastructure, giving you the power to monitor, fix, and optimize all components—old, new, and into the future from a single interface.

Remote monitoring and management

If you cannot see a section of your organization’s infrastructure, you cannot manage it. Ensuring visibility needs to be a foundational concern for any strategy for optimizing IT operations management.

A discovery process is the starting point here. TeamViewer lets you automatically scan and discover your entire network, creating a single source of truth for your IT inventory, no matter how scattered your environment. The same solution enables you to collate and organize all the information you need about every asset in every location in a centralized control hub.

Monitoring and automation for efficiency

The best IT operations management isn’t about firefighting; it’s about monitoring your infrastructure and intervening before fires have a chance to take hold. As such, if your goal is to maximize efficiency within your ITOM model, it’s essential to focus on your ability to monitor infrastructure proactively.

By facilitating automated real-time monitoring of all your IT assets, TeamViewer automatically enables you to create the type of access-all-areas early warning system you need for this. This includes the ability to harness machine-level performance data to support predictive maintenance.

So whether it’s a CPU spike or an unusual login attempt, there’s a much better chance of being able to take action before the anomaly translates into disruption to your business.

Incident and problem management

Optimized ITOM equips you to move away so far as possible—from the ‘break-fix’ reactive approach to operations management. But, of course, no environment is immune to unforeseen problems. Technical glitches, network outages, intrusion attempts, and user queries (and errors) are all a fact of life. Rightly or wrongly, how your ITOM team is regarded across the wider business will depend largely on how quickly you can resolve them.

TeamViewer’s core features ensure you can respond correctly, at the right time, from anywhere. For instance, an employee at one of your regional branches logs a ticket with your centralized support team. Thanks to the solution’s remote access and control capabilities, the technician can gain access to the computer in question in just a few clicks. If possible, they can perform diagnostics, reconfigure, and deliver a fix while talking face-to-face with the end user without leaving the central help desk.

Why choose TeamViewer to support your IT operations?

The widely trusted remote access platform delivers a full suite of capabilities that equip you to meet today’s biggest ITOM challenges, helping you deliver precisely the support your business requires more efficiently than ever.

Thanks to TeamViewer, you finally get 360-degree visibility across your entire environment, the ability to schedule and automate huge chunks of your operations management workload, combined with a customizable range of options for technicians to gain direct remote access to any device, liaise with end-users, and deliver a fix where needed.

It means better time use for your IT team, quicker and less costly issue resolution, satisfied end-users, and an ‘always-on’ business.

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How IT operations management drives business success

Effective IT operations management is key to IT success in the wider business context, supporting collaboration, enhanced productivity, and scalable solutions to meet growing demands.

Boosting team productivity and collaboration

“Keeping the lights on” will always be a crucial element of operational management. At a minimum, ITOM leaders need to ensure they can proactively monitor every aspect of their IT infrastructure. This can help boost productivity across the entire business, meaning fewer interruptions and downtime for tech users and more time to focus on core tasks.

Beyond this, a fully optimized IT operations management function can help transform your organization’s most ambitious plans for boosting productivity into reality. For instance, now that flexible and hybrid working models are the norm across many sectors, operational effectiveness demands that scattered workers can collaborate seamlessly, regardless of location. And when your business needs to ramp up (or scale down) output to match fluctuating demand, they will look to you to make this possible.

Supported by TeamViewer, streamlined remote ITOM capabilities enable you to deploy or decommission new services, devices, licenses, and users as and when your business requires them. So, whatever your business needs in capacity, you are on hand to deliver it.

Enhancing security and compliance

A survey has found that over 80% of businesses across Europe and the US have been successfully hacked in an attempt to steal, change, or make public important data.

According to IBM, between 2020 and 2023, the global average cost of a data breach increased 15% to almost $4.5 million. The likelihood of businesses becoming victims of cyber attacks is increasing, and the consequences of data breaches are becoming more severe. Mitigating these risks needs to be a top priority for any IT leader.

Whether it’s being able to roll out security patches automatically to all devices, implementing perimeter protection for on-premise infrastructure, or configuring access management controls for cloud resources, robust ITOM makes it much easier to ensure that the right security safeguards are in place across your entire IT environment.

More broadly, a solution such as TeamViewer makes it much easier for tech users to access the resources they need—along with remotely delivered technical help when needed—making it much less likely that they’ll have to resort to shadow IT. This is exactly the framework you need to build a culture of security compliance across your organization.

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Frequently asked questions (FAQ)

Operations management ensures that all core business services are working as they should.

IT’s role is to ensure that the technical elements that underpin your business—the systems, networks, devices, software, and other assets—are working optimally, available when and where required, and able to support your business goals.

By optimizing the operational side of IT management, you can:

  • Help boost business productivity and efficiency by reducing downtime.
  • Achieve cost savings by cutting out waste in how IT resources are allocated.
  • Ensure that security safeguards are implemented effectively across your IT environment to reduce cyber risks.

Effective IT operations management also makes deploying new tools and onboarding new users and devices easier to match changing business demands.

A starting point for implementing IT operations management strategies involves discovery, i.e. establishing precisely what assets you are responsible for.

Automation is key to translating strategies into reality. The beauty of TeamViewer is that it allows you to automate a wide range of core ITOM tasks, enabling you to scale up support to include new devices and new technical initiatives when needed.