Manager permissions in TeamViewer allow specific users to manage and control device groups and individual devices within your company. This guide explains how these permissions work, how to set them, and the key differences between permissions at the device group level and the device level.
This article applies to all TeamViewer license holders.
Manager permissions at group level
Manager permissions at group level define what actions a manager can perform on that device group. However, it's important to note that most of these permissions do not extend to the individual devices within the device group. The exception to this rule is the Easy Access permission.
Example:
If you assign a manager to a device group with the Easy Access permission, they can connect to all devices within that device group without needing additional permissions. However, if they need to change a device's alias, assign a policy, or move the device to another device group, they will need specific permissions at the device level.
These permissions must be added manually as follows:
- Go to a device group.
- Click Add managers.
- Select the desired users or user groups and click Continue.
- Select the permissions these users should get and click Add.
- Confirm by clicking Apply changes.
Manager permissions at device level
To perform specific operations on a device, such as changing its alias, assigning a policy, or moving it to another device group, managers need permissions set directly on the device. These permissions can be set through the devices list as follows:
- Go to Devices.
- Go to All managed devices.
- Select the desired devices
- Click Add and Add managers.
- Select the respective managers individually or via user groups and click Continue.
- Select the permissions the managers should receive and click Add.
- Confirm by clicking Apply changes.