Remote admin software: Access systems remotely

With remote admin software, system administrators can perform maintenance and other system upgrades remotely to ensure that devices, machines, and other networks are always kept updated.

The role of remote admin software and how it works

There’s no way to predict when an IT emergency will occur. Whether it’s a bank of servers crashing, needing to reboot a rogue computer, or having to address a device failure, these types of mishaps can happen at any time. It is therefore important that system administrators have the necessary tools to address and solve these problems as and when they happen. Remote admin software, such as that offered by TeamViewer, provides system administrators and other IT support staff the ability to remotely access servers and other devices regardless of their location. Whether rebooting a device on the other side of the world, or accessing a local server to retrieve company data, remote admin software allows you to provide help when it’s needed the most.

TeamViewer’s all-in-one solution to remote admin software connects an administrators’ device to a target service or device by setting up a secure connection over the internet. The only requirements are that both the host and target computer must have the appropriate and corresponding software set up to enable the remote administrator to access the device or server in question.

Applications of remote administrator

Remote admin software has a broad range of uses, but one area where it is particularly useful is in the field of software installation and maintenance. Because system administrators have to maintain the uptime and performance of computers and servers, and may not always be in the same proximity as them if an error occurs, it is important that they are able to access the system in the event of an incident.

  • TeamViewer’s remote admin solution ensures that an administrator will always have the tools to install or upgrade software, provide routine check-ups, as well as maintain database systems, all from a distance and in real time.
  • The TeamViewer remote admin software saves IT technicians to perform system management checks from one centralised location.
  • The software also has applications when it comes to providing customer support.
  • For software companies that have clients in far-flung corners of the world, it is imperative that their IT professionals are able to connect with and provide support to customers when and where they need it.
  • TeamViewer’s broad and powerful capabilities aid this, enabling them to use screen sharing to demonstrate a problem, editing another computer’s registry settings, installing software on another device, sending and retrieving sensitive data or using a device connected to a network, such as a remote printer. This functionality allows the administrator to address a broad range of problems and makes the likelihood of finding a solution much higher.

The importance of security for remote administrators

Whether logging onto servers remotely, retrieving files, or providing tech support, one of the biggest concerns that affect every application is security. With so much sensitive data being shared and transmitted, it is important for remote admin software to be watertight so that interception by any malicious third parties is prevented.

Because of this, TeamViewer is equipped with the highest level of modern security features, to ensure that information remains private when communicating remotely. This includes end-to-end encryption, two-factor authentication, and the use of whitelists to enable preauthorised devices to communicate using the remote admin software. These levels of security not only ensure the safety of transmitted data, but also afford the users peace of mind.

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Key benefits of remote admin software

  • Perform system maintenance

    TeamViewer’s remote admin software solution allows administrators and other IT professionals to perform server maintenance, roll out and update software, as well as perform system management checks all from one centralised location, saving time and money on travel costs.

  • Expert customer support

    Being able to remotely connect to devices and machines means that IT professionals can provide comprehensive customer support instantly without having to leave the office. This is further augmented with features such as screen sharing and online whiteboards.

  • Cost-effective solution

    TeamViewer cuts the need for administrators to travel to and from destinations to be present at the site of a technical problem or to perform updates and maintenance. Because of this, massive amounts of money can be saved on travel expenses, as well as on the loss of working hours.

     

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