TeamViewer Engage™ is a next-gen digital customer engagement platform for online sales, digital customer service, and video consultations that empowers companies to elevate their customer experience for lifelong brand loyalty.
This article applies to all TeamViewer users and customers.
Next-Gen Engagement
With scalable cloud or on-premises deployment options, single sign-on (SSO) integration, and built-in security, TeamViewer Engage is enterprise-ready to meet your requirements. Manage TeamViewer Engage users with your existing SSO or role-based access control system and ensure proper auditability of all customer engagements.
Best of all, TeamViewer Engage is GDPR-compliant, enabling you to interact securely with customers across digital channels, without exposing sensitive or personal data.
- Proactively engage customers on your website, offering instant help with Chatbots and seamless transitions to Live Chat with support agents.
- Help customers faster with Video Chat and Co-Browsing, enabling agents to see what customers see on their web browsers.
- Review and fill out documents with customers, using Document Co-Browsing and eSignature.
Feature Highlights
Co-Browsing
Co-Browsing streamlines communication between customer and agent through advanced, hassle-free screen sharing technology. Use TeamViewer Engage to Co-Browse with customers on any device, across all browsers — without downloads or installation.
Video Chat
Offer your customers an even more personalized experience with Video Chat. Conduct customer consultations, sales calls, remote home inspections, tech support, and more. Integrate Video Chat into your website, online customer portal, or mobile app for one-click access to digital customer service.
Chatbots
Create automated chat dialog flows based on prebuilt conditional rules to pre-qualify leads, answer common questions, and more. If problems are too complex for automated Chatbot guidance, an agent will be alerted and can seamlessly take over through Live Chat.
eSignature
Available with Document Co-Browsing, our legally binding electronic signature tool enables you to get contracts, proposals, forms, or any digital document signed legally by eSignature in seconds, from any device — without investing in separate software.
Live Chat
Integrate our Live Chat solution on your website to convert visitors into customers and provide instant support. Empower your agents with helpful tools to increase their efficiency, such as automated chatbot flows and predefined answers to frequently asked questions.
Appointment Scheduling
Easily prepare and manage your sales and consultation appointments with TeamViewer Engage. Sync appointments with your favorite calendar app, send email appointment invitations, and use the Appointment Booker to let customers reserve time on your calendar.