Frontline named best field service solution
TeamViewer Frontline has been recognized for its superior capabilities supporting the field service sector with:
- Accelerated processes
- Reduced error rates
- Improved quality
Decrease time-to-resolution and increase ROI
TeamViewer Frontline combines wearable computing and augmented reality to give your teams in the field the tools they need to work smarter — so you can deliver excellent customer service every time.
Overcoming industry challenges
When it comes to field service, just one wrong move can mean a big hit to customer satisfaction ratings. What’s more, the cost of bringing skilled people on-site can be damaging for your ROI.
But with Frontline’s AR technology, you can connect your teams across the globe. Field workers utilize smart equipment to share their first-person perspective with remote colleagues so collaborative tasks such as support, training sessions, inspections, and witnessing can all be performed remotely.
The tools your field workers need to work smarter
Veteran frontline field workers can perform their tasks faster and you can accelerate ramp-up time for new employees with digital access to the information they need to do their jobs.
By pairing Frontline with smart glasses or with mobile devices, your field workers can view maintenance procedures, specifications, manuals, checklists, and inspections directly within their line-of-sight.
Deliver unprecedented customer service
Improve first time fix rates and cut the time it takes to resolve issues from days to minutes using Frontline’s see-what-I-see real-time video collaboration technology.
Frontline even makes it easy to come up with innovative service models that will delight your customers.
How TeamViewer Frontline Assist works?
- Field workers can connect with remote colleagues and share a first-person point-of-view using smart glasses
- During a call, participants can remotely control the camera, capture photos, share their screen, and make live annotations to provide guidance or assistance
- Call logs are saved into your Frontline dashboard to facilitate reporting
Why choose TeamViewer Frontline?
Leading organizations across the world trust Frontline to deliver mission-critical applications for their teams in the field.
Improving field service operations with augmented reality (AR) solutions
Frontline is helping field service workers in every industry to connect to the real-time information and job-critical knowledge they need to detect and solve any task at hand in a timely manner.