1E DEX
Overview
Book a DEX consultation

Solve IT issues before they impact users

Keep your workforce productive and frustration-free with proactive IT problem solving.

Overview of Digital Employee Experience solutions in TeamViewer

Create a frictionless digital employee experience

The 1E Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users.

This eliminates digital friction, avoids costly downtime, and keeps IT operations running smoothly.

Endless IT issues holding your business back?

When tech problems happen, the consequences can ripple across an organization, leading to:

  • Lost productivity: Employees lose valuable time troubleshooting or waiting for fixes.
  • Employee frustration: Persistent IT problems erode morale and engagement.
  • Increased costs: Downtime and inefficiencies raise operational expenses.
  • Support bottlenecks: Overwhelmed IT teams struggle to keep up, delaying resolutions.

Take control with DEX

The 1E DEX platform is designed for speed, efficiency, and impact.

Always-on monitoring pinpoints issues using real-time insights into performance and user sentiment across apps and devices.

Automations resolve quick fixes and give IT teams the information they need to respond immediately to more complex problems.

This helps your business:

  • Drive employee productivity

    Deliver a seamless IT experience that improves efficiency and job satisfaction.

  • Lighten IT workload

    Give IT teams time to focus on strategic work by automating issue detection and resolution.

  • Cut costs

    Reduce downtime and IT expenses by addressing challenges before they escalate.

  • Strengthen security and compliance

    Achieve higher patch success rates, fewer incidents, and lower security risks with better device management.

  • Scale IT operations

    Easily manage more endpoints as your business grows, without straining IT resources.

See what customers say

1E enhances endpoint visibility, improving employee productivity and reducing IT troubleshooting time by 30 minutes.

 

Learn more →

RLI Insurance

1E streamlines endpoint management across 1,000+ stores, increasing device uptime to 98%.

 

Learn more →

Britain’s favorite retailer

1E improves IT visibility and maintains compliance in a complex environment.

 

Learn more →

Global manufacturer

Take the next step

Discover how 1E DEX improves productivity and lowers costs.

ROI with the 1E DEX platform

<6 months payback period

The 1E platform pays for itself in under six months.

287% return on investment (ROI)

Delivered through productivity gains, cost savings, and IT efficiencies.

$232 million +

The amount of ROI generated for 1E customers last year.

Organizations with mature DEX programs see impressive results

  • 7x fewer disruptions in the digital employee experience
  • 56% more likely to agree that DEX practices provide better remote work experiences
  • 33% higher employee satisfaction, improving overall engagement
  • 62% improved employee retention, reducing costly turnover

DEX + TeamViewer: A complete solution

The 1E DEX platform enhances TeamViewer with proactive IT problem-solving. Powered by real-time insights from 1E’s monitoring capabilities, IT teams can use TeamViewer remote support to resolve issues before they affect users.

Together, 1E and TeamViewer help your business build a smarter digital workplace.