What’s possible
Providing technical support can be challenging in the distributed work environments that have become commonplace in today’s ever-changing global economy. Asking remote employees to bring their devices to a designated location for support is cumbersome and time-consuming, especially if employees aren’t near the office.
The TeamViewer integration with Microsoft Intune within Endpoint Manager allows IT departments to remotely access and control any device directly from the Intune dashboard. And that means IT teams can work efficiently without using multiple applications to resolve their service requests, skip troubleshooting over the phone, and improve their first-call resolution rates.