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During a TeamViewer remote control session, the TeamViewer remote session toolbar appears on the local computer's top screen.

This article explains all available toolbar features in a remote session. 

This article applies to all TeamViewer Remote users.

The toolbar's functions

This is the main view of the remote control toolbar.

The following chapters describe each of the different features found in the remote control toolbar.

Actions

The Actions menu provides quick access to many features in controlling the remote device. 

Leave note

Opens the note function.

Note: The note will still be displayed to the customer even after closing the remote control session. 

Quick Steps

Note: The Quick Steps feature requires a Premium License or higher.

Access to all available Quick Steps options.

Scripts

Allows execution of remote scripts during the session.

Hint: For more information about how to execute scripts, please read this article: Execute scripts remotely.

Note: The feature Scripts requires a license.

Lock

Offers multiple options to affect the current user on the remote machine:

  • Lock now locks the remote computer immediately.
  • Lock on session end is checked, the device will be locked at the end of the TeamViewer session.
  • Sign out on remote computer signs the current user logged into the remote machine out, bringing the session back to the login screen.

Remote Reboot

Reboots the remote computer immediately. You can choose between

  • Reboot and
  • Reboot in safe mode 

Send Ctrl + Alt + Del

Sends Control/Alt/Delete command to the remote machine, allowing access to Task Manager and other services.

Clipboard

Offers access to the shared clipboards in a TeamViewer session:

  • Use shared clipboards is checked, both device's clipboards are automatically synced.
  • Send Clipboard sends contents of controllers clipboard to the remote device.
  • Get Clipboard retrieves contents of the remote device's clipboard to the controller device.

Send key combinations

Forwards key combinations (such as Win+E, Ctrl+P, etc.) to the remote device, allowing the use of all keyboard shortcuts remotely.

Disable remote input

Disables the remote device's keyboard and mouse, preventing interruption during maintenance work or other remote connection needs.

Show black screen

The remote computer's screen gets immediately hidden by the TeamViewer security image.

 Note: The feature Show black screen requires a license.

Information

  • Remote System Information Hardware/OS information, similar to what is found in the Extended Remote Device Dashboard
  • Connection Information Information related to the current connection between the two devices Duration of connection
    • Display resolution
    • Remote partner's TeamViewer version
    • Local and Remote Fingerprint
  • Session Information shows which of the following settings applies to this session
    • Connect and view remote screens
    • Transfer files
    • Establish VPN connections
    • Control remote computers
    • Control the remote TeamViewer
    • Lock the remote keyboard and mouse
    • File transfer using the file box
    • Use TeamViewer Printing
    • Execute scripts
    • Switching sides

Remote Update

  • Installs the latest version of TeamViewer on the remote device if an update is available.

Hint: For more information on how to update TeamViewer, please see the following article: Update TeamViewer.

View

The View menu offers quick access to options and capabilities to optimize the current TeamViewer session.

Scaling

  • Best fit Provides a balance between the remote device's and controller device's current display settings.
  • Original Displays the current screen resolution of the remote device.

Note: If there is a large difference between the two devices, the remote screen may appear too large or too small to view correctly when set to Original.

  • Scaled Stretches the remote device display to get the best viewing size on the controller computer.

Quality

  • Auto select Automatically calculate the best balance between Optimize quality and Optimize Speed.
  • Optimize Speed Optimize the fluidity of the remote session, allowing for a more responsive control.

Note: The graphic quality of the remote session may be negatively affected when using Optimize Speed.

  • Optimize quality Optimize the graphic quality of the remote session, allowing for a more accurate display of the remote device's graphics.

Note: The connection fluidity of the remote session may be negatively affected when using Optimize Quality.

  • Custom settings you can set your own settings for
    • Colors
    • Quality
    • Fast video streaming
    • Enable GUI animations
    • Improve application compatibility (reduces performance)

Monitors

  • Switch between remote device's monitors by clicking the monitor number.
  • Monitors as individual windows to view the remote device's separate monitors on separate tabs in the same remote control window.

Hint: For more information on how to view multiple monitors with TeamViewer, please see the following article: Use multi-monitor support

Screen Resolution

Change the current screen resolution of the remote device.

Note: Available resolutions depend on the remote device's current options. TeamViewer cannot provide any resolutions not currently provided by the remote device's hardware/OS.

Hide Wallpaper

Replaces the remote device's wallpaper with a blank black overlay.

Show remote cursor

The mouse cursor of the remote computer will also be visible to the controller during the connection.

Refresh screen

Sends a request to update the graphics display of the remote device. It can help if the screen appears frozen in the connection or many tasks are running on the remote machine.

Select screen content

  • Select single window Instead of viewing the entire display of the remote device, view an individual screen or app. When selected, a crosshair will appear, which is used to select the desired window to focus on.
  • Select whole desktop

Show sessions in tabs

When connected to multiple devices, each connection appears as a separate tab in the same TeamViewer window.

Communicate 

The Communicate menu provides different methods of communication with the connection partner in a remote control session.

Chat

Opens a chat window between devices within the connection, allowing for quick communication.

Audio and video

Activates a video call.

Note: During remote sessions, free users can no longer use VoIP, video, and chat.

Whiteboard

Enables the whiteboard function.

Hint: For more information on how to use the Whiteboard, please see the following article: Use Whiteboard in Remote Control.

Invite more participants

Choose the contact you want to invite into your session. This contact will receive a notification which must be confirmed within 20 seconds.

Switch sides with partner

Reverses roles of the connection - the remote user can now view and control the local user's computer.

Note: The feature Switch sides with partner requires a license.

Computer Sound

Allows the audio output of the remote device to route through the audio output of the controller's device.

Feedback

The Feedback button offers you to send your feedback to the TeamViewer Product Team during any remote control session.

Files & Extras

The Files & Extras menu provides access to additional services from within each remote control session. 

File transfer

Opens the file transfer window. The File Transfer window lets you transmit files to and from your partner’s computer.

Note: During file transfer sessions, free users can transfer only one file at a time.

File box

Opens a dialog that lets you share files with your partner during the remote control session.  

Dashboard

The Dashboard pulls up the General Information tab of the Extended Remote Device Dashboard.

This provides useful information about the remote device:

  1. The total number of processes running on the remote device
  2. The Performance of the device
  3. Disk health information
  4. Security information
  5. Session information
  6. Device information
  7. System environment

Use TeamViewer Printing

Enables remote printing.

Hint: The print driver must be installed to use remote printing with TeamViewer. For more information about remote printing, please see the following article: Remote printing with TeamViewer.

Note: The feature TeamViewer printing requires a license.

VPN

Enables the TeamViewer VPN. 

Hint: The VPN driver must be installed to use TeamViewer VPN. For more information about the TeamViewer VPN, please see the following article: About TeamViewer VPN.

Note: The feature TeamViewer VPN requires a license.

Take a screenshot

Creates a screenshot of the current display of the remote device. After taking a screenshot you can select how to proceed with it:

  • Save as...
  • Copy to clipboard
  • Cancel

Recording

  • Start
  • Pause
  • Stop and save recording

Note: If Record partner's video and VoIP is checked (Settings ➜ Device's settings ➜ Remote Control ➜ Session settings ➜ Outgoing connections), a prompt will appear asking the remote device to allow their camera and microphone to be recorded. If no confirmation is given, the recording will still begin but not contain the remote device's video or VoIP.

Hint: For more information about how to record a TeamViewer session and how to convert the recording, please see the following article: Record TeamViewer session or meeting.

Comment

The Comment button provides the ability to notate connections. This button produces a pop-up window where details regarding the connection can be entered.

Comments entered here can be retrieved in the Management Console under Connection Reports. Comments for each session will appear under the Notes column.

Hint: For more information about incoming and outgoing connections reports, please see the following article: Connection Reports.

X - Closing the session

With this button, you can close the remote session. If a lock symbol is visible, it means that the session of the remote device will be locked after closing the TeamViewer session.

Note: This function can be changed in the TeamViewer settings of your local computer under Settings ➜ Device's settings ➜ Remote Control ➜ Session settings ➜ Outgoing connections. You can choose between Always, Never, and Automatic.

  • Always: At the end of every TeamViewer session, the remote device will be locked, regardless of the device's status before the session
  • Never: At the end of every TeamViewer session, the remote device will remain unlocked and visible, regardless of the device's status before the session
  • Automatic: If the remote device was locked before the session, the device will again lock at the end of the session. If the device was unlocked before the session, it would remain unlocked

Note: It is always recommended to end a session using the X in the remote control toolbar. It is not recommended to end sessions closing the X provided by the operating system.

Hint: If you don't want to close the session according to the predefined Advanced settings for connections to other computers you can choose the appropriate action in the dropdown menu.