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Fast, effective, and from a distance—a better way to solve issues

Deliver a streamlined after-sales service experience with TeamViewer Smart Service.

 

Smart Service enables end-to-end remote troubleshooting, from reporting an issue, assessing, and solving it to documenting resolution steps and capturing acquired knowledge.

AR solutions for after-sales service

What is TeamViewer Smart Service?

Troubleshoot machinery and equipment fast and reliably with secure connectivity solutions from TeamViewer.

  • Cut unproductive downtime to a minimum
  • Capture knowledge and make it accessible
  • Empower your after-sales teams to work smarter
  • Delight your customers and keep them happy in the long run

These companies trust in TeamViewer’s after-sales service solutions

Troubleshoot support cases immediately with our remote after-sales service solution

Equip experts with secure remote access and control for any connected device.

With remote expertise, on-site staff can diagnose and resolve issues immediately.

Centralize communication and problem reporting with several ways to provide support.

Tell us about your business, and we’ll help you digitalize your after-sales service

Why choose Smart Service?

  • Increased customer satisfaction

    Solve even the most complex issues with a variety of ways to troubleshoot remotely.

  • Scalable and secure operations

    Let industry-grade, secure connectivity replace cumbersome, customized in-house solutions.

  • More efficient problem solving

    Streamline communication and remote troubleshooting in one solution for precise and efficient problem resolution.

  • Gain actionable insights

    Track and document sessions automatically and make them easily accessible within your existing infrastructure.

The benefits of TeamViewer Smart Service

Whatever your industry, we have the solution

Industrial manufacturing

Safeguarding your customers’ operation is your number one goal and downtime isn’t an option? TeamViewer Smart Service lets you address issues instantly.

Medical devices

When precision is everything, you want to see the problem as if it were right in front of you. Smart Service lets you stay a step ahead, identifying and assessing issues remotely before they require a site visit.

Agriculture

Don’t let long distances stand in the way of troubleshooting when a system fails. Reach your customer’s assets instantly, ensuring help is always at hand when it’s most needed.

Professional equipment

Transform troubleshooting into simple, guided procedures to make expertise accessible to anyone, enabling swift and effective issue resolution for every customer.

Key features

Translated Live Captions

Deliver support globally based on expertise—not language or location—with real-time translation for 130+ languages. Live captions and translations help you avoid misunderstandings and communicate effectively in noisy environments.

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Conditional Access

Maintain full control over who can access data and devices with Conditional Access rules for remote access sessions. Manage permissions, remote sessions, and file transfers with centralized, cloud-based rules, ensuring secure access for vendors and staff.

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Scan to Support

Make it easy to request support with the Scan to Support feature. Empower your customers to send a device-specific request to the right expert for real-time AR-powered assistance by simply scanning a code. No more wasted time on complicated request processes!

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Your favorite apps integrate seamlessly with TeamViewer

View all partnerships

Find out more about Smart Service and how it can help streamline your after-sales operations.

Transforming troubleshooting: Our impact on industry leaders

BOBST trusts TeamViewer to give customers the full package

  • TeamViewer helps BOBST technical experts connect with customers and overcome language barriers thanks to the chat translation function.
  • 90% of electrical issues are resolved within two hours.

Cimbali Group reduces service travel costs by up to 15%

  • With a TeamViewer client installed on professional coffee machines, Cimbali technicians can access machines and resolve problems remotely.
  • Remote connectivity helped increase productivity by 20%.

Bühler delivers digital support to its customers with TeamViewer

  • Bühler defines and monitors access rights for 1,000 support experts centrally from Switzerland.
  • Reduced customer downtime thanks to fast and reliable troubleshooting.

Krones AG optimizes maintenance with AR technology

  • TeamViewer’s AR-powered remote assistance solution allows Krones to support customers immediately.
  • 200 support experts now work with TeamViewer daily.

More helpful resources

Have questions? Get in touch.

Want to know where remote technology can create the most value in your processes? We’re here to help.