Boost your workplace efficiency with remote IT connectivity

Picture this: Your team is in the middle of a big project when an IT issue pops up. It’s not a full shutdown, but things slow down as employees wait for support or try to work around the problem.

Sound familiar?

Even small disruptions like this can have a ripple effect. What might seem like a minor delay quickly turns into lost time, strained resources, and, eventually, a hit to productivity. To keep things moving, companies need to rethink their approach. The goal is not just to problem-solve, but to empower your teams from the ground up.

That’s where digital transformation comes in. It’s not about adding shiny new tools to your back end, but about updating how work gets done. A key part of this transformation is remote connectivity—it empowers your teams to access support and resources instantly, regardless of location. Enabling them to stay focused and maintain momentum without getting bogged down by downtime.

In this article:

• Why traditional approaches to digital transformation fall short
• The hidden cost of poor connectivity
• How digital transformation can improve IT efficiency
• Case study: Remote IT support in action
• What to look for in an IT support solution
• Summary

Why traditional approaches to digital transformation fall short

Most companies know they need to transform digitally. But despite big investments in new technology, many still struggle to make real progress. In fact, according to McKinsey, 70% of digital transformation projects fail to meet their goals.

The problem isn't a lack of tools—it's how companies use them. Many enterprise companies buy new software and devices without changing how their teams actually work. They end up with a collection of digital tools that don't work together effectively. And their employees still can't easily collaborate across different locations.

Remote connectivity is often the missing piece. Without a strong foundation for connecting people and systems, even the best digital tools fall short. Teams get stuck waiting for access to critical systems. Work slows down. And the promised benefits of digital transformation remain out of reach.

The numbers tell the full story.

While 87% of business leaders say digital transformation is crucial, only 40% of companies have successfully scaled their digital initiatives. This gap exists because many large organizations are still tied to old ways of working. Particularly when it comes to how their teams connect and collaborate.

Companies need to evolve their approach. One that puts remote connectivity at the heart of their digital transformation strategy. This means giving teams secure access to systems and support from anywhere. It means making collaboration easy, no matter where teams are. This gives them the flexibility to be productive without being tied to a single location.

By prioritizing remote connectivity, companies can make digital transformation work in practice—not just in theory. With smooth integrations and secure, flexible access, your teams can work efficiently from just about anywhere.

The hidden costs of poor connectivity

Digital transformation isn't just about new technology, it's about keeping your business competitive. And when teams can't connect efficiently, the impact on your business is real.

According to Gartner's Digital Friction Survey, employees waste over five hours each week dealing with connection and technology problems.

And in the US, office workers lose an average of 22 minutes per day due to IT-related issues. Over a standard 50-week work year, this amounts to more than 91 hours annually, or approximately 3.8% of their productive time that could be better spent elsewhere.

The problem?

As hybrid work continues to grow, traditional IT support struggles to keep up. Employees need quick resolutions to keep things moving smoothly. Otherwise, work slows down and the employee experience suffers. And the cost of this adds up—American insurance company, RLI Insurance, reported spending twice the time accessing adequate IT remediation using traditional IT support.

By addressing issues sooner, companies like IRL save time and prevent frustration from building up.

Want to create a frustration-free digital experience for your employees? Click here to find out how.

How digital transformation can improve your IT efficiency

Digital transformation isn’t just about upgrading technology—it’s about removing obstacles that slow teams down. When IT can quickly access and resolve issues on any device, long support delays disappear, and employees have a better digital experience, allowing them to stay productive.

Remote connectivity plays a key role in this shift. With remote access tools, IT teams can diagnose and fix problems from anywhere, cutting resolution times dramatically.

AI is also accelerating this shift by making IT support more efficient and proactive. AI-driven automation handles routine tasks like software updates, security patches, and system maintenance, reducing manual workloads and preventing issues before they disrupt operations.

Integrated with platforms like Microsoft Teams, AI-powered remote access tools help IT teams diagnose and resolve problems faster. Because AI can help identify root causes, close knowledge gaps, and provide accurate documentation when cases need to be escalated. This ensures smoother handoffs and faster resolutions.

The impact goes beyond IT teams—employees benefit too. With fewer tech slowdowns, access to immediate support, and seamless access to the tools they need, teams can focus on their work without frustrating interruptions.

Ultimately, companies that embrace this proactive approach don’t just improve efficiency; they create a smoother, more productive work environment for everyone.

Case study: Remote IT support in action

Cielo, the leading electronic payment provider in Latin America, faced challenges in supporting over 4,200 devices. As its operations grew, so did the challenge of managing IT support across a diverse, distributed workforce. The enterprise needed a secure, scalable way to keep systems running smoothly without disrupting business.

To meet this demand, Cielo turned to TeamViewer Tensor. With centralized remote access, IT teams could manage and support devices more efficiently, reducing downtime and improving response times. Built-in security features, like single sign-on and cross-platform compatibility, ensured seamless operations. Thus, helping Cielo stay agile.

Learn how Cielo improved IT efficiency and security while managing thousands of devices

What to look for in a remote connectivity solution

Success in digital transformation requires choosing the right tools. But with so many options available, how do you identify what really matters?

Here are some must-have features for enterprise-level companies seeking a remote connectivity solution.

• Remote connectivity: This is essential for IT teams to resolve issues from anywhere, keeping your workforce productive no matter where they’re working. With a solution like Tensor, your IT team can access and fix any device remotely, eliminating the need for on-site visits.
• AI automation: Incorporating AI capabilities allows for automated session documentation and real-time insights, enabling IT teams to resolve issues more efficiently and improve knowledge sharing across a large organization.
  
• Security: Your IT support solution should include important security measures like encrypted communication, secure data handling, conditional access, and granular access permissions to limit access to authorized users.
  
• Flexibility: The right solution must integrate with a variety of devices and systems, especially as hybrid work becomes the norm. Tensor’s flexibility ensures it works seamlessly with different environments and devices.
  
• Scalability: Choose an IT solution that grows with your enterprise. Whether adding new offices or devices, ensure the system can keep pace with your evolving needs.
  
• Real-time monitoring and reporting: Access to live insights allows IT teams to spot problems early and resolve them before they cause major disruptions, maintaining a high level of service.