Call History provides a list of previous calls along with the call details.
The control elements of Call History are:
- Create Service Report: Allows the user to create a Service Report.
- Export: Allows the user to export specific or all call logs.
- Delete: Deletes the chosen call log from the call history (if the user has the custom role).
- Search: Searches through the call logs.
- Filter: Sets up a custom filter.
Note: Only users with Administrator roles can delete call logs who have the adm_call_log_delete permission.
The table elements of Call History are:
- Date: Date and time of the call.
- Title: The name of the call.
- Description: Short explanation of the call.
- Tags: Given tags for the calls for more accurate searching/filtering.
- Participants: List of participants in the call.
- Media: Number of files shared during the call.
Call Details
Double-click on one of the calls to view more information about the call. A modal will open with additional details, such as Organizer, Participants, Invited Participants, Media, Chat logs, Event logs, and Description. Additionally, see the Transcription tab to see the written record of the call. It is possible to download the transcription file.
You can also summarize the transcription and edit the text.
