Background
As a manufacturer of state-of-the-art technologies, customers expect premium support from LEITNER – anywhere and anytime.
Challenges
- Availability 24 hours a day, 365 days a year and immediate troubleshooting anywhere around the world
- Difficult working conditions when performing outdoor repairs
- Ropeway size and complexity make troubleshooting difficult
Solution
When providing support for ropeways, a view of the system from outside is often required. Here, TeamViewer supports troubleshooting with augmented reality remote assistance functions. TeamViewer provides a real-time video stream of the service location.
Using graphical elements displayed on the live image, the experts at LEITNER can assist the technician on site. By recording the video connection, technicians can document the procedure.
Results
Peter Rabanser Director of Customer Service, LEITNER
“Availability and support with immediate troubleshooting 365 days a year, anytime and anywhere in the world.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
