Knowledge Base

For more information about device-specific key mappings, refer to the Installation Guide and go to Android SmartGlasses > Frontline Workplace.

App launch and sign-in

Once installed, the Frontline Workplace app can be started via the corresponding icon in the Launcher or, in some cases, via “My Programs” or “Applications”.

The actual sign-in procedure highly depends on your organization’s specific setup. Depending on the defined system preferences, the available options range from scanning a QR code to manually entering a device code or even automatic sign-in.

For more information on how to sign in on your specific device, please contact your administrator or, if you are an administrator and wish to know more about the available configuration options, see the System Preferences page.

Sign-in screen

1. Info Menu:  Displays information about the application, the network, WiFi, as well as the device and gives you access to third-party copyright information.
2. Connect to Wi-Fi Network: Allows you to scan an Android-ready Wi-Fi QR code. For more information see Wi-Fi QR Codes.
3. Reset Config: Allows you to bootstrap the application to a different server by scanning the reset smartglass app QR code from device management.
4. Check for Updates: Verifies if there are any pending application updates.

Signing in via QR code (legacy)

1. Say “Start Work”.
2. Point the camera of your device to the login card.

Signing in via login code (device flow)

1. Say “Start Work”.
2. Sign in to Frontline Command Center.
3. On the dashboard, click on Enter Device Login.
4. Enter the code displayed in the Frontline Workplace app.

Getting started

Status bar

The status bar is located at the very top of the Frontline Workplace app. It informs you about the overall status of your device and the application.

1. Battery: Shows the current battery level and charging state.
2. Wi-Fi connection: Shows the current Wi-Fi connection status of your device.
3. Server connection: Shows the current connection status of your device to the Frontline server.
4. Microphone: Shows the current status of your device's microphone.
5. Task update status: Shows the current synchronization status of the tasks on your device.

Home screen

The home screen is displayed after you sign in to the application. It acts as the main starting point and gives you access to the most important functionalities.

1. My Tasks: Shows a list of currently assigned tasks.
2. New Task: Shows a list of assigned templates to create new tasks.
3. Scan Code: Allows you to scan a QR code to start a call or a task.
4. Call Support: Allows you to start an Assist call.
5. Open Calls: Shows a list of ongoing calls you can join.
6. User Status: Shows your current availability status for Assist calls (“Available” or “Not available”).
7. Task Tags: Shows the tags of the tasks that were assigned to the user.
8. Settings: Opens the application settings.
9. Exit Application: Allows you to safely sign out or close the application.

Navigation

Using Voice Commands

Voice commands are a very convenient way to interact with your device in a hands-free way. Depending on the current screen, there are different actions that can be triggered by simply saying a specific command.

To trigger an icon’s or button’s action:

1. Say the text shown under the icon or on the button. For example: To open the task list, say “My Tasks”.

To select an item from a list:

1. Say “Select <item number>” OR say “<item text>”. For example: To call up the first list item, say “Select 1” OR say “Make Popcorn”.

Call essentials

Calling a specific expert

If necessary, you can reach out to a specific expert to receive assistance. Doing so, Frontline Workplace shows a list of currently available experts and you can choose whom to call.

1. On the home screen, say “Call Support”.
2. Say “Select 1” OR say “Call a User”.
3. Say “Select <list item number>” OR say “<name of the user>”. For example: To call Steve Gate, say “Select 1” OR say “Steve Gate”.

4. To start the call right away, say “Start Call” OR, to add more users, say “Invite More” and repeat the previous step.

Calling a specific team

If no specific expert is currently available, you can call a team instead. Doing so, all members receive a notification and can join the call at any time, depending on their availability.

1. On the home screen, say “Call Support”.
2. Say “Select 2” OR say “Call a Team”.
3. Say “Select <list item number>” OR say “<name of the team>”. For example: To call the Central Experts team, say “Select 1” OR say “Central Experts”.

Starting a service call

If you are unsure which specific expert or team can give you the best possible support, you can start a general service call. Doing so, you are put in a queue to talk to the right group of people about a particular topic.

1. On the home screen, say “Call Support”.
2. Say “Select 3” OR say “Start Service Call”.
3. Say “Select <list item number>” OR say “<name of the topic>”. For example: To start a call regarding the topic of machine inspections, say “Select 1” OR say “Machine Inspection”.

Starting a call via call code

With call codes, you can instantly start a call by scanning a QR code. The QR code can be reused multiple times and includes a certain set of information predefined by an expert. This way, the expert automatically receives important details such as a specific title, description, or tags for your call up-front, together with the call notification.

1. On the home screen, say "Scan Code".
2. Point the camera of your device to the call template QR code.
3. Say "Start Call".

Accepting or rejecting a call

In case another user calls you, the application will show a notification message and play a sound signal. You can then either accept or reject the call:

To join the call:

1. Say “Accept”.

To dismiss the call:

1. Say “Reject”.

Joining an ongoing call

If necessary, you can also join calls that are already ongoing. This is especially useful when the server or internet connection is temporarily interrupted or if you initially rejected a call and want to join at a later point in time.

1. On the home screen, say “Open Calls”.
2. To join a call, say “Select <list item number>”. For example: To join the call that started on March 16th at 2.23 PM, say “Select 1”.

Using in-call options

To make communication as easy and effective as possible, Frontline Workplace offers a variety of functions that are available during calls. You can either activate or deactivate them via the user interface or you can use the voice commands listed below.

Task essentials

Tasks are specific workflows assigned to a user or a team. The assigned tasks are automatically synchronized with the most recently published version of the workflow. The respective users or team members can work through their assigned tasks and complete them.

Starting an assigned task

1. On the home screen, say “My Tasks”.
2. Say “Select <list item number>” OR say “<name of the task>”. For example: To start the Make Popcorn task, say “Select 1” OR say “Make Popcorn”.

Creating and starting a task via a template

1. On the home screen, say “New Task”.
2. Say “Select <list item number>” OR say “<name of the template>”. For example: To create a new task based on the Make Popcorn template, say “Select 1” OR say “Make Popcorn”.

3. To start the newly created task, say “Confirm”.

Starting a task via template code

1. On the home screen, say “Scan Code”.
2. Point the camera of your device to the task template QR code.

Starting a task via task tags

To start a task via task tags;

1. On the home screen, say "Task Tags".
2. Say "Select 2" OR say "Machine A".

In-app settings

The settings screen gives you access to the following functions:

It is also possible to view this screen in the form of a scrollable list.

1. My Settings: Allows you to adjust the volume, brightness, speech confidence, reading speed and to toggle the scrollable list option. You can also set the screen margins.
2. Call Settings: Allows you to configure settings for Assist calls.
3. Info Menu: Displays information about the application, the network, Wi-Fi, as well as the device and gives you access to third-party copyright information.
4. Media Uploads: Displays the media sync status with the server.
5. Connect to Wi-Fi Network: Allows you to scan a Wi-Fi QR code to establish a connection.
6. Connection Test: Allows you to perform a network test for Assist calls.
7. Clear Local Storage: Allows you to delete locally stored files upon confirmation.
8. Sync all user tasks: Allows you to fetch tasks for all registered users upon confirmation.
9. Clear Local Storage: Allows you to delete locally stored files upon confirmation.
10. Sync all user tasks: Allows you to fetch tasks for all registered users upon confirmation.

Error dialogs

In case the Frontline Workplace app crashes, the next time the user signs in, they will receive a pop-up notification asking them if they want to report the issue or not. To report an issue, select Confirm.

Additionally, Frontline Workplace users can also report an error by saying the global voice command “Report Error” at any point. This will send the last 60 seconds of the activities to the admin user in the Frontline Command Center. This valuable information will allow the admin user to easily resolve the issue.

After confirming, a banner will be displayed on the smart glasses' screen to indicate the generated report's code. This code can be used to identify the created report.

For more information on how a Frontline admin can access the error reports, see Error Reports.

Here's a list of all errors with their corresponding error numbers. The error numbers allow the admin to quickly find the source of an error, even in translated parts of the application. Therefore, please always provide the corresponding error number when submitting support requests.