London, UK, December 9, 2020 – TeamViewer, a leading global provider of secure remote connectivity solutions, today announced it has updated its app on Salesforce AppExchange. It empowers customers to create TeamViewer Service Cases and provide remote support right from Salesforce cases, contacts, accounts, leads as well as any other custom Salesforce object.  Users can now initiate TeamViewer Pilot sessions empowering technicians and frontline workers using Augmented Reality (AR) to help anyone, anywhere. With 3D object tracking, you can place spatial markers that “stick” to real-world objects, highlight things and add text annotations in the live video stream that your employee, partner or customer show you through their mobile device camera.

Built on the Salesforce Platform, the TeamViewer app is currently available on AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EFmSYUA1.

Key enhancements include:

• Support agents, experts and frontline workers can initiate AR connections to internal users or external customers directly from various Salesforce objects such as cases, leads, accounts, opportunities and contacts
• With the updated integration, experts can immediately connect to on-site technicians with TeamViewer Pilot to support any type of hardware configuration issues or physical tasks
• The one-click SMS share functionality will retrieve the phone number and language of the targeted individual from within the Salesforce environment and send a localised SMS with the connection invite
• Better performance and usability with brand new application design using Salesforce Lightning Web Components (LWC) technology
• Improved customizability of the integration plugin with the ability to add to any Salesforce screen, including custom objects
• Updated permission sets that make it easier to manage what features and access are available to all users

“The updated TeamViewer app is a welcome addition to AppExchange, as they power digital transformation for customers by enabling a variety of remote support solutions,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”

“We are proud to continue to collaborate with Salesforce by providing even more functionality and innovation within our TeamViewer app,” says Alfredo Patron, executive vice president of business development at TeamViewer.  “We’ve always provided access and control of computing devices, but some real-world problems require a remote expert to see what someone on the frontline sees, and then to guide them with AR assistance.  That’s what TeamViewer Pilot does, and we are excited to provide this functionality.”

Authorised administrators can easily deploy the TeamViewer integration with Salesforce company-wide in just a few small steps, enabling TeamViewer Pilot and remote support for all types of managed end-user and corporate end points directly from within the Salesforce dashboard.

To leverage this integration, organisations will need a Salesforce license and a compatible TeamViewer Tensor plan.  For more information, go to https://www.teamviewer.com/en/integrations/salesforce/.