Background
S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.
Challenges
- Misunderstandings in telephone support for complex problems
- High expenditure of time
- Lack of overview of the customer‘s entire plant can make it difficult to find solutions
Solution
S-Klima relies on TeamViewer for efficient support. The result: faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.
Torben Nicolaysen Head of Technical Support at S-Klima
“The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
