Certain hurdles may appear during the installation of TeamViewer Asset Management, preventing successful service implementation. The following article explains the requirements for successfully installing TeamViewer Asset Management.
The following article is for all TeamViewer Asset Management customers.
Troubleshooting Asset Management
System requirements
WINDOWS
- Windows 11 (22000 or higher) x64 / 10 (1607 or higher) x64 / 8.1 x64 / 7* SP1 (w/ extended security updates installed)
- Windows Server 2022 / 2019 / 2016 / 2012 R2 / 2012
MACOS
- macOS 12 up to penultimate version (x64)
Common reasons for installation failure
- Please ensure that https://download.lansweeper.com is accessible from the machine and responds within 10 seconds.
-
Turn off proxy discovery.
Hardware requirements
Please ensure that all endpoints meet the minimum installation requirements:
Troubleshooting Patch Management
System requirements
- Windows 11 (22000 or higher) x64 / 10 (1607 or higher) x64
- Windows Server 2022 / 2019 / 2016 / 2012 R2
Common reasons for installation failure
Please ensure the following certificates are installed correctly:
- DigiCert Trusted Root G4: https://cacerts.digicert.com/DigiCertTrustedRootG4.crt
- DigiCert Trusted G4 Code Signing: https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt
Troubleshooting connection issues
The following network requirements are needed in order for Asset Management to function correctly
Traffic requirements
Please ensure traffic from the following domains is allowed:
- https://discovery-gateway.lansweeper.com/ (port 443)
- https://download.lansweeper.com/ (port 443)
List of IP addresses
While not recommended, if a list of IP addresses is required, TeamViewer Asset Management uses CloudFront and Elastic Load Balancing (ELB). Please see the following links for more information:
- Locations and IP address ranges of CloudFront edge servers - Amazon CloudFront
- https://ip-ranges.amazonaws.com/ip-ranges.json
Certificate requirements
Amazon Root CA1 certificate needs to be installed.