Empowering lives through technology: How AbilityNet is bridging the digital divide for disabled and older people

In today's digital age, where technology is constantly changing, AbilityNet is a lifeline for disabled and older people across the UK. Established in the late 1980s, this charity has grown into a leading force in digital accessibility, helping thousands each year. Its mission is simple but vital: to make digital technology accessible to everyone, regardless of age or ability.

AbilityNet offers a range of free services, including a helpline, webinars and online resources like factsheets and step-by-step guides. A network of more than 450 tech volunteers provides phone and remote support, helping with everything from fixing computer issues to sending emails.

TeamViewer has been supporting AbilityNet for several years, from the onset of the COVID-19 pandemic to the present day, connecting volunteers and people in need. With volunteers spread across the UK, the adoption of TeamViewer’s remote connectivity solution ensured that even in isolation, individuals could receive the support they needed. Whether it's diagnosing and fixing computer issues, helping someone send an email for the first time, or installing new software, volunteers offer patient, impartial advice tailored to the unique needs of each person they assist.

Volunteers like Pat Maskell played a crucial role, guiding clients through tech challenges and helping them gain confidence in using technology. One day, Pat received a call from a client struggling with a printer problem.

"I suggested using TeamViewer to help him," Pat recalls. "TeamViewer requires both parties to install the software, so my first job was to reassure the client about what I was doing."

Through patience and clear communication, Pat guided the client through the process, eventually installing the correct printer driver and getting everything up and running. The relief and satisfaction in the client's voice made it clear just how much this small act of technical support meant.

For many of those helped by AbilityNet, the impact of its work goes far beyond simply fixing a computer problem. The charity's approach is deeply personal, taking into account the varying levels of support each individual requires.